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Displaying 50 articles of 266 total result(s).

Original Article

Modalities of Using the Information Provided by the Statistical Program Click and Scout for Improving the Outside Hitters’ Service Efficiency in Volleyball Game

Dan Alexandru Szabo

Keywords: Volleyball; statistic; receive; service

Article no: 47

Pages 341-347

Doi: 10.15405/epsbs.2016.06.47

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Original Article

Account-Analytical Ensuring Of Economic Entities For The Development Of Financial Control

E.M. Evstafyeva
,
M.V. Charaeva
,
G.E. Krohicheva
,
E.O. Kiryanov

Keywords: Accounting, accounting and analytical information, financial control, financial flows, financial indicators, financial service.

Article no: 19

Pages 167-172

Doi: 10.15405/epsbs.2019.04.19

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Original Article

Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis

Faizan Abd Jabar
,
Mohamad Ridhuan Mat Dangi
,
Mohd Faizal Azrul Azwan Muhamed

Keywords: Homestay, service quality, visitor, satisfaction, tourism, homestay operator

Article no: 81

Pages 768-777

Doi: 10.15405/epsbs.2018.07.02.81

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Original Article

The Impact of Corporate Governance on Auditor Change Decision

Shamharir Abidin
,
Ishaku Vandi Ishaya
,
Mohamad Naimi M-Nor

Keywords: Corporate governance; non-audit services; auditor change decision; Big 4; audit quality

Article no: 77

Pages 545-551

Doi: 10.15405/epsbs.2016.08.77

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Original Article

Reflective Teaching And Metacognition In Romanian Teachers’ Practice. A Conceptual Delimitation

Lavinia Șuteu
,
Mădălina Cristea
,
Liliana Ciascai

Keywords: Reflective thinking skills, metacognitive skills, pre-service and in-service teachers, inquiry

Article no: 13

Pages 113-124

Doi: 10.15405/epsbs.2021.03.02.13

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Original Article

Pedagogical Model Of Preparation Of Future Hotel Service Managers For Intercultural Interaction

Nelly Savelyeva
,
Natalie Nevraeva
,
Ekaterina Bozhko
,
Kabanov Alexander
,
Pavlova Olga

Keywords: Pedagogical system, hotel service, manager, intercultural interaction, integrated environment

Article no: 442

Pages 3324-3331

Doi: 10.15405/epsbs.2020.10.05.442

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Original Article

Revolutionizing Customer Service In A Dna-Based Nutrition And Wellness Centre [Dna Hq]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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Original Article

Perception Of Delivery Services In Malaysia During Movement Control Order (Mco)

Ilya Yasnorizar Ilyas
,
Abdul Rauf Ridzuan
,
Rosilawati Sultan Mohideen
,
Siti Nurshahidah Sah Allam
,
Siti Aminah Abd Wahab
,
Mohd Hilmi Bakar
,
Aini Faezah Ramlan

Keywords: Covid-19, delivery services, movement control order, perception

Article no: 47

Pages 366-372

Doi: 10.15405/epsbs.2021.06.02.47

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Original Article

How To Identify Predisposition Of Markets To Cartelization?

E.A. Kandrashina
,
S.I. Ashmarina
,
D.V. Vukolov

Keywords: Cartel agreements, the Federal Antimonopoly Service of Russia, analysis of the state of competition, conditions for cartels, stability of cartels.

Article no: 186

Pages 1827-1836

Doi: 10.15405/epsbs.2019.03.186

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Original Article

Crisis Management and Education in Health

Irena Švarcova
,
Šárka Hošková-Mayerová
,
Josef Navrátil

Keywords: Crisis management, major disaster, mass health disabilities, pre-hospital emergency care, emergency preparedness workplace, emergency medical services, education

Article no: 26

Pages 255-261

Doi: 10.15405/epsbs.2016.11.26

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Original Article

E-Government Development Index: Dynamics Of The World And Russias Position

E.O. Borshchevskaia

Keywords: E-government, E-Government Development Index, Human Capital Index, Online Service Index, Local Online Service Index, Telecommunication Infrastructure Index.

Article no: 163

Pages 1528-1538

Doi: 10.15405/epsbs.2018.12.02.163

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

Formation Of A Criteria Base For Efficiency Assessment Of The Personnel Service

S.A. Legostaeva
,
L.L. Alekhina
,
E.V. Troshina
,
N.V. Zakharkina
,
I.V. Ilin

Keywords: Efficiency assessment, personnel management, personnel service.

Article no: 87

Pages 803-816

Doi: 10.15405/epsbs.2019.04.87

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Original Article

On Necessity to Introduce Innovative Production Planning at Russian Metallurgical Enterprises

Natalya Savchenko

Keywords: Innovative production planning; shipments discipline; quality of planning; planning of quality of customer service; production planning system; planning cycle

Article no: 114

Pages 881-888

Doi: 10.15405/epsbs.2017.07.02.114

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

The Role of Reputation, Satisfactions of Zakat Distribution, And Service Quality in Developing Stakeholder Trust In Zakat Institutions

Hafizah Zainal
,
Azizi Abu Bakar
,
Ram Al Jaffri Saad

Keywords: Trust, zakat institutions; reputation; satisfaction of zakat distribution; service quality

Article no: 74

Pages 524-530

Doi: 10.15405/epsbs.2016.08.74

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Original Article

E-Governance Challenges and Opportunities for Improving Public Service Delivery and Citizen Engagement

Md. Nurul Islam
ORCiD ,
Md. Aiub Hossain
ORCiD ,
Md. Khairul Islam
,
Md. Tarik Been Aziz
ORCiD

Keywords: Bangladesh, Citizen Engagement, E-government, E-governance, Public Service

Article no: 10

Pages 116-126

Doi: 10.15405/epsbs.2023.11.10

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Original Article

Service For Professional Communications Of Physicians

Alexander N. Kosenkov
,
Alexey K. Labutskiy
,
Yuriy N. Telegin

Keywords: Development, professional communication service, physicians, regimentation, centralized control, Moodle

Article no: 32

Pages 288-293

Doi: 10.15405/epsbs.2018.11.02.32

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Original Article

Customer Satisfaction Towards Communication Skills Of The Franchise Restaurant Frontliners

Suhaini Muda
,
Sabrina Mohd Rashid

Keywords: Customer satisfaction, communication skill, frontline staff, franchise restaurant, service quality

Article no: 30

Pages 223-230

Doi: 10.15405/epsbs.2021.06.02.30

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Original Article

Hr Leading Through Lean Management And Customer Centricity At Telenor Shared Services

Posha Arshad
,
Faiza Anwar

Keywords: Lean management, Service centricity, Process efficiency, Waste elimination, HR business partner.

Article no: 79

Pages 969-990

Doi: 10.15405/epsbs.2018.05.79

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Original Article

General Skills Related to the Age of Children With Intellectual Disability

Valentina Olărescu
ORCiD ,
Irina Cobzaru
ORCiD

Keywords: Motor skills, mild intellectual disability, perception and coordination disorders, self-service

Article no: 68

Pages 675-683

Doi: 10.15405/epes.23045.68

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Original Article

The Roles Of Supportive Management On Service Recovery Performance Among Hotel Employees

Nuraina Nadiah Rosli
,
Siti Rohaida Mohamed Zainal
,
Rosmelisa Yusof

Keywords: Supportive management, service recovery performance.

Article no: 60

Pages 679-685

Doi: 10.15405/epsbs.2020.10.60

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Original Article

Changes In Socits - Sense Of Coherence In Special Education Teaching Situations

Einat Bracha
,
Dganit Hoffenbartal

Keywords: Special education teacher education, student-teachers, pre-service teachers, interns, induction year, SOCITS.

Article no: 37

Pages 304-312

Doi: 10.15405/epsbs.2018.06.37

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Original Article

Quality Auditing In A Logistics Service Provider

Hadaina Amni Rusdin
,
Farha Ghapar
,
Mohd Firdaus Osman
,
Veera Pandiyan Kaliani Sundram
,
Chew Li Lian
,
Siti Norida Wahab
,
Azmi Mat

Keywords: Audit process improvement, audit cycle time reduction, dmaic, lean principles, logistics service provider, lean six sigma in corporate sector

Article no: 41

Pages 485-498

Doi: 10.15405/epsbs.2024.05.41

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Original Article

Corporate Social Responsibility Of Shariah Compliant Consumer Product And Services Industry

Juliana Anis Ramli
,
Elinda Esa

Keywords: Corporate social responsibility, performance, Shariah-compliant, consumer product, trading & services

Article no: 25

Pages 239-245

Doi: 10.15405/epsbs.2020.12.05.25

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Original Article

Designing Innovative Business Model Of The Regional Service Sector

Valeriy V. Smirnov
,
Vladislav L. Semenov
,
Anna N. Zakharova
,
T. A. Lavina
,
G. S. Dulina

Keywords: Innovative business model, organizational development, design, regional service sector

Article no: 103

Pages 796-807

Doi: 10.15405/epsbs.2020.12.103

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Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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