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Displaying 50 articles of 266 total result(s).

Original Article

The Roles Of Supportive Management On Service Recovery Performance Among Hotel Employees

Nuraina Nadiah Rosli
,
Siti Rohaida Mohamed Zainal
,
Rosmelisa Yusof

Keywords: Supportive management, service recovery performance.

Article no: 60

Pages 679-685

Doi: 10.15405/epsbs.2020.10.60

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Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

A Teacher Professional Development Course Fo-Cusing On Reflective Practice

Yukiko Inoue-Smith

Keywords: In-service teacher, professional development, learner-centered instruction, reflective teaching practice, learning communi-ty, online course

Article no: 57

Pages 481-490

Doi: 10.15405/epsbs.2019.11.57

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Original Article

Modalities of Using the Information Provided by the Statistical Program Click and Scout for Improving the Outside Hitters’ Service Efficiency in Volleyball Game

Dan Alexandru Szabo

Keywords: Volleyball; statistic; receive; service

Article no: 47

Pages 341-347

Doi: 10.15405/epsbs.2016.06.47

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Original Article

Revolutionizing Customer Service in a DNA-Based Nutrition and Wellness Centre [DNA HQ]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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Original Article

A Place To Feel - Pre-Service Teachers' Emotions During Their Teacher Education Program

Shiran Pines Cohen
,
Alina Felicia Roman

Keywords: Professional development, teacher education, pre-service teachers, emotional space, professional identity, feelings and emotions.

Article no: 81

Pages 779-790

Doi: 10.15405/epsbs.2020.06.81

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Original Article

Investigating Speaking Anxiety Among Pre-Service ESL Teachers in Oral Presentation

Ayu Rita Mohamad
,
Wan Farah Wani Wan Fakhruddin
ORCiD ,
Nurhasmiza Abu Hassan Sazalli
ORCiD

Keywords: Language Learning Anxiety, speaking anxiety, pre-service teacher education , oral presentation

Article no: 38

Pages 424-434

Doi: 10.15405/epes.23097.38

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Original Article

The Role of Reputation, Satisfactions of Zakat Distribution, And Service Quality in Developing Stakeholder Trust In Zakat Institutions

Hafizah Zainal
,
Azizi Abu Bakar
,
Ram Al Jaffri Saad

Keywords: Trust, zakat institutions; reputation; satisfaction of zakat distribution; service quality

Article no: 74

Pages 524-530

Doi: 10.15405/epsbs.2016.08.74

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Original Article

Theoretical Overview Of The Practicum Programs For Special Education Pre-Service Teachers

Janette Saied
,
Alina S. Rusu

Keywords: Jewish and Arab sector, practicum, practicum models, pre-service teachers, special education

Article no: 61

Pages 609-616

Doi: 10.15405/epes.22032.61

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Original Article

Adaptation Of Cadets To Educational Work With Convicts

Tatiana Kirillova
,
Mikhail Kuznetsov
,
Ol’ga Kirillova
,
Vladimir Litvishkov

Keywords: Cadets, convicts, correctional facilities, educational organizations of the Federal Penitentiary Service of Russia, educational work, penitentiary system

Article no: 37

Pages 310-316

Doi: 10.15405/epsbs.2021.07.02.37

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Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Assessing The Population Propensity To Consume And Save In Russia

Irina I. Kondrashkina
,
Petr V. Manin

Keywords: Financial service, quality of financial services, demand for financial services, assessment of financial services, financial behavior, consumer behavior, savings behavior

Article no: 67

Pages 531-536

Doi: 10.15405/epsbs.2021.03.67

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Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

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Original Article

Women’s Role in Purchase Pattern of Indian Families to Achieve Green Behaviour

Selvalakshmi M.
ORCiD ,
Bala Vishwaa Harini. I
ORCiD

Keywords: Confirmatory factor analysis (CFA), employees’ perceptions, green behaviour, purchase behaviour, sustainability of service organisations

Article no: 60

Pages 737-754

Doi: 10.15405/epsbs.2024.05.60

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Original Article

Pro-Environmental Assessment and Sustainable Consumption of Household Public Services in Barranquilla Colombia

Tito Crissien-Borrero
,
Omar Cortés-Peña
,
Ketty Herrera-Mendoza

Keywords: Pro-environmental behavior, sustainable consumption, public services, water, electrical energy

Article no: 39

Pages 434-440

Doi: 10.15405/epsbs.2016.11.02.39

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Original Article

Quality Assessment Of Psychological And Pedagogical Social Shelters Services Provided To Children

Aigul Fazlyeva
,
Guzel Gaysina
,
Irina Tsilugina
,
Ekaterina Trofimova

Keywords: Assessment of services quality, children in difficult life situations, methodology for assessing services quality, psychological and pedagogical services, social shelter

Article no: 96

Pages 926-935

Doi: 10.15405/epsbs.2020.11.96

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Original Article

Crisis Management and Education in Health

Irena Švarcova
,
Šárka Hošková-Mayerová
,
Josef Navrátil

Keywords: Crisis management, major disaster, mass health disabilities, pre-hospital emergency care, emergency preparedness workplace, emergency medical services, education

Article no: 26

Pages 255-261

Doi: 10.15405/epsbs.2016.11.26

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Original Article

Modern Building Services Impact on Heritage Shophouse Façade in George Town, Penang

Omar Adil Sabah*
,
Muna Hanim Abdul Samad

Keywords: Building services, George Town, shophouse, heritage façade, Penang heritage building

Article no: 1

Pages 1-11

Doi: 10.15405/epms.2019.12.1

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Original Article

Pedagogical Model Of Preparation Of Future Hotel Service Managers For Intercultural Interaction

Nelly Savelyeva
,
Natalie Nevraeva
,
Ekaterina Bozhko
,
Kabanov Alexander
,
Pavlova Olga

Keywords: Pedagogical system, hotel service, manager, intercultural interaction, integrated environment

Article no: 442

Pages 3324-3331

Doi: 10.15405/epsbs.2020.10.05.442

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Original Article

General Skills Related to the Age of Children With Intellectual Disability

Valentina Olărescu
ORCiD ,
Irina Cobzaru
ORCiD

Keywords: Motor skills, mild intellectual disability, perception and coordination disorders, self-service

Article no: 68

Pages 675-683

Doi: 10.15405/epes.23045.68

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Original Article

Conceptualising And Measuring Public Hospital Servicescape

Kien Fong Ng
,
Kim Piew Lai
,
Hishamuddin Bin Ismail
,
David Yoon Kin Tong
,
Yee Yen Yuen

Keywords: Servicescape, public hospital, exploratory factor analysis, confirmatory factor analysis

Article no: 78

Pages 733-745

Doi: 10.15405/epsbs.2018.07.02.78

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Original Article

Methodological Approaches To Forming Development Strategy For Service Logistics In Road Construction

I. V. Terenina
,
E. V. Skovorodneva
,
L. V. Turko

Keywords: Logistics, logistics strategy, logistics services, digital logistics services, road construction.

Article no: 162

Pages 1402-1409

Doi: 10.15405/epsbs.2020.10.03.162

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Original Article

Sourcing Based Methods Of Warehouse Services Development In The Petrochemical Enterprises Procurement

D. Chernovа*
,
L. Sosunova
,
N. Ivanova
,
N. Satdinov

Keywords: Warehouse services, warehouse services provider, petrochemical complex, sourcing, insourcing, outsourcing

Article no: 48

Pages 330-338

Doi: 10.15405/epsbs.2020.03.48

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Original Article

The Core And Peculiar Features Of Price Management In The Banking Sector

Angelina G. Kim
,
Anna V. Loksha
,
Nina I. Petrova

Keywords: Bank accommodations, economic development, movement of financial resources, pricing of banking services

Article no: 54

Pages 489-495

Doi: 10.15405/epsbs.2022.06.54

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Original Article

Innovative Forms of Partnership in Development and Implementation of University-Business Cooperation

Marina A. Suzdalova
,
Vladislav G. Lizunkov
,
Elena Yu. Malushko
,
Nadezhda A. Sytina
,
Valentin E. Medvedev

Keywords: Public-private partnership; business; innovation; competitiveness; quality of educational services

Article no: 61

Pages 450-455

Doi: 10.15405/epsbs.2017.01.61

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Original Article

Practical Basis Of Training Future Hotel Managers For Intercultural Interaction

Savelyeva Nelly
,
Nevraeva Natalie
,
Ulyanova Vera
,
Surovtseva Svetlana
,
Salimova Irina

Keywords: Intercultural interaction, integrated learning, integrated environment, hotelservice manager

Article no: 441

Pages 3317-3323

Doi: 10.15405/epsbs.2020.10.05.441

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Original Article

Principle Of Correlation Of The Municipal Service And The State Civil Service

D. A. Karev
,
A. P. Korobova

Keywords: Municipal service, state civil service, principle of municipal service, principles of law, civil servants, municipal servants

Article no: 100

Pages 791-797

Doi: 10.15405/epsbs.2020.04.100

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Original Article

Oath Of Allegiance Of Nomadic Foreigners In The South Of Russia

Irina Vladimirovna Lidzhieva
,
Danial Saidakhmedivich Kidirniyazov

Keywords: South of Russia, nomadic foreigners, oath of allegiance to the service, oath, sworn list, foreign administration

Article no: 129

Pages 965-971

Doi: 10.15405/epsbs.2021.05.129

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Original Article

Visual Online Discourse Of The Medical Services Quality In Modern Russia

B. A. Nikitina
,
N. P. Shukina

Keywords: Medical services quality, social contracts in the field of medical services, types of discourses, visual communication artifacts

Article no: 127

Pages 1061-1073

Doi: 10.15405/epsbs.2021.04.02.127

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Original Article

Anti-corruption Consciousness As An Element Of Organizational Culture Of Public Service

Kseniya Balan
,
Sergey Savin
,
Alexander Petrov

Keywords: Anti-corruption consciousness, anti-corruption policy, organizational culture, public service, values.

Article no: 115

Pages 1063-1074

Doi: 10.15405/epsbs.2018.12.02.115

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Original Article

Theoretical Model For Developing Frontline Employees Value Co-Creation Behaviour Through Service Practices

Muhammad Amin
,
Zulkipli Ghazali
,
Amjad Shamim
,
Junaid Siddique

Keywords: Service practices, capabilities, front line employees, engagement, value co-creation

Article no: 76

Pages 699-707

Doi: 10.15405/epsbs.2020.12.05.76

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