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Displaying 30 articles of 80 total result(s).

Original Article

Building Competence Of Future Customs Specialists In Field Of Personnel Risk Management

O.Yu. Kalmykova
,
K.V. Trubitsyn
,
Y.N. Gorbunova
,
E.A. Mitrofanova
,
I.G. Sysueva

Keywords: Managerial competence, personnel risk, customs authority, model of building competence, structural and functional characteristics, methods and forms of practice-oriented training

Article no: 148

Pages 1211-1219

Doi: 10.15405/epsbs.2018.12.148

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Original Article

Uncovering the ‘Aha Moment’: Digitalisation Aiding Customers Better in the Shared Service Industry

Prashalini Naidu
,
Juraifa Jais
,
Diviyaa Rane Raveendran

Keywords: Shared services, digitalisation, customers, pandemic, Covid 19, satisfaction

Article no: 46

Pages 525-530

Doi: 10.15405/epfe.23081.46

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Original Article

Exploring the Customers Perception on ESG Towards Malaysian Electricity Utility Company

Nisaa Husnina Zulkifli
,
Nurul Nadhirah Amalina Ahmad Taufik
,
Muhummad Khairul Islam
,
Amar Hisham Jaaffar
,
Huzairin Mohd Radzi

Keywords: Customers’ perception, ESG, Malaysian electricity utility provider, sustainability

Article no: 48

Pages 542-550

Doi: 10.15405/epfe.23081.48

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Original Article

Innovation and Digital Transformation in UAE Public Services: Reactive to Proactive

Ahmed Aly Shaban Abdelmoteleb
ORCiD ,
Puteri NE Nohuddin
ORCiD

Keywords: Customer Satisfaction, Customer Experience, Digital Transformation, Government Services, Innovation, Proactive Services

Article no: 4

Pages 38-54

Doi: 10.15405/epsbs.2023.11.02.4

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Original Article

Customer Citizenship Behaviour, Value Co-Creation and Tax Compliance: Malaysian Perspective

Nurul Ezhawati Abdul Latif
,
Ida Suriya Ismail
,
Nadiah Abd. Hamid
,
Nuridayu Yunus

Keywords: Customer Citizenship Behavior, Tax Compliance, Tax Professionals, Value Co-Creation

Article no: 91

Pages 1123-1135

Doi: 10.15405/epsbs.2023.11.91

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Original Article

Service Quality and Customer Loyalty Among Foreign Users of Malaysian Telecommunication Services

Jegatheesan Rajadurai
ORCiD ,
Zuliawati Mohamed Saad
ORCiD ,
Hazirah Adlina Mohammad Hazani
,
Siti Aqilah Razali
,
Nurul Nadjwa Khairul Affendi

Keywords: Service quality, customer loyalty, telecommunication services, foreign users

Article no: 60

Pages 671-686

Doi: 10.15405/epfe.23081.60

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Original Article

Exploring, Categorizing, and Prioritizing the ESG Factors for Organizational Sustainability

Muhummad Khairul Islam
ORCiD ,
Nisaa Husnina Zulkifli
,
Erna Farina Mohamed
,
Amar Hisham Jaaffar
ORCiD ,
Huzairin Mohd Radzi

Keywords: AHP, Customers’ Expectations And Perceptions, ESG, Malaysian Electricity Utility Provider, QFD, Sustainability

Article no: 18

Pages 220-236

Doi: 10.15405/epsbs.2023.11.18

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Original Article

Impact of Social Media Usage on Organisation Performance: Lesson From Covid-19 Pandemic

Siti Norhidayah Toolib
ORCiD ,
Wan Noordiana Wan Hanafi
ORCiD ,
Mafuzah Mohamad
ORCiD ,
Nur Lydia Natasha Mohd Dzurkarnain

Keywords: Social media, marketing and branding, customer relations and services, ınformation accessibility, organizational performance, small medium enterprise (SMEs)

Article no: 57

Pages 638-647

Doi: 10.15405/epfe.23081.57

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Original Article

The Relationship Among Cultural Values, Emotional Intelligence And Job Outcomes

Salih Zeki İmamoğlu
,
Hüseyin İnce
,
Hayat Ayar Şentürk
,
Aydın Keleş

Keywords: Cultural values, emotional intelligence, job outcomes, changing customer needs, intense competition

Article no: 31

Pages 349-363

Doi: 10.15405/epsbs.2019.01.02.31

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Original Article

Monitoring Contrivances On Money Laundering Occurrences In Bank And Financial Institutions

Nor Farhana Selahudin
,
Nik Amalena Najebah Nik Azman
,
NurAfiqah Khairuddin
,
Nurul Adilah Zakaria
,
Durar Izzati Ahmad Nazari
,
Athira Azzahraa’ Baharun

Keywords: Money laundering, monitoring contrivances, internal control, anti-money laundering, customer due diligence, corporate governance

Article no: 13

Pages 119-126

Doi: 10.15405/epsbs.2018.07.02.13

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Original Article

Perceived Service Quality, Customer Satısfaction, and Customer Loyalty in Takaful Industry

Hamiza Jamaludin
,
Bahari Mohamed
,
Fahmi Zaidi Abdul Razak

Keywords: Takaful, customer loyalty, perceived service quality and customer satisfaction

Article no: 83

Pages 765-778

Doi: 10.15405/epsbs.2020.12.05.83

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Original Article

About Traditional Hospitality And Bashkir Guest Meals

Elza Migranova*
,
Azaliya Ilimbetova
,
Yuliya Absalyamova
,
Renart Sharipov

Keywords: Bashkirs, hospitality, material and spiritual culture, ethno-ethics, power system, customs.

Article no: 300

Pages 2255-2260

Doi: 10.15405/epsbs.2019.12.04.300

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Original Article

Analyzing the Effectiveness of Social Media Marketing Original Research Article

Haslinda Musa
,
Fadhlur Rahim Azmi
,
Namirah Ab Rahim
,
Abdul Samad Shibghatullah
,
Norfaridatul Akmaliah Othman

Keywords: Customer engagement; brand reputation ℑ customer brand attitudes; Effectiveness of Social Media Marketing; SMEs performances

Article no: 2

Pages 4-10

Doi: 10.15405/epsbs.2016.08.2

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Original Article

Defining the Regulations of War in the Hague Convention of 1907

Erazak Tileubergenov
,
Dana Baisymakova
,
Dinara Belkhozhayeva
,
Zhanar Moldakhmetova

Keywords: International humanitarian law; the laws and customs of war; prisoners of war; The Hague Peace Conference; The Hague Convention

Article no: 25

Pages 246-252

Doi: 10.15405/epsbs.2016.05.25

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Introduction Of A Lean Production System At Industrial Enterprises

Galina Temasova
,
Oleg Leonov
,
Nina Shkaruba
,
Yulia Vergazova

Keywords: Causes of costs and losses, customer satisfaction, lean manufacturing concept, lean manufacturing tools and methods, process optimization

Article no: 27

Pages 243-249

Doi: 10.15405/epsbs.2022.08.27

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Original Article

The Effect of Online Touchpoints on Utility Customers’ Experience

Nurshahirah Abd Majid
ORCiD ,
Nor Hazlin Nor Asshidin
ORCiD ,
Elinda Esa
ORCiD ,
Khairul Nizam Surbaini
ORCiD ,
Abdul Rahman Zahari
ORCiD ,
Azmer Ezwan Abdullah
,
Siti Farahhani Ismail
,
Muhammad Asyraaf Maarop

Keywords: Online touch points, customer experience, utility industry, Malaysia

Article no: 47

Pages 531-541

Doi: 10.15405/epfe.23081.47

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Original Article

Religiosity Towards Ar-Rahnu Customer Retention: The Moderating Role of Awareness

Raja Rizal Iskandar Raja Hisham
,
Yusriza Helwany Mt Yusuf
,
Wan Aishah Wan Mohd Nowalid

Keywords: Ar-Rahnu, awareness, customer retention, religiosity

Article no: 13

Pages 151-161

Doi: 10.15405/epsbs.2024.05.13

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