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Displaying 21 articles of 21 total result(s).
Original Article

Effect Of Marketing And Handling Student Complaints Onstudent Satisfaction And Loyalty

Abdul Rahman Zahari
,
Elinda Esa
,
Khairul Nizam Surbaini

Keywords: Relationship marketing, handling student complaints, student satisfaction, student loyalty

Article no: 73

Pages 670-680

Doi: 10.15405/epsbs.2020.12.05.73

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Original Article

Category “Customer’s Loyalty In The Service Sphere” By University Teachers And Students

L.S. Petrik
,
A.V. Pavlova
,
Y.T. Ibatullova
,
V.Y. Gusarova
,
Z.I. Pavitskaya

Keywords: Services, loyalty, customers’ loyalty in the service sector, clients’ loyalty, service sector.

Article no: 165

Pages 1629-1637

Doi: 10.15405/epsbs.2019.03.165

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Original Article

Service Quality and Customer Loyalty Among Foreign Users of Malaysian Telecommunication Services

Jegatheesan Rajadurai
ORCiD ,
Zuliawati Mohamed Saad
ORCiD ,
Hazirah Adlina Mohammad Hazani
,
Siti Aqilah Razali
,
Nurul Nadjwa Khairul Affendi

Keywords: Service quality, customer loyalty, telecommunication services, foreign users

Article no: 60

Pages 671-686

Doi: 10.15405/epfe.23081.60

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Original Article

Customer Perception of Emotional Labor of Airline Service Employees and Customer Loyalty Intention Original Research Article

Norzalita Abd. Aziz
,
Bita Najafi
,
Faridahwati Mohd. Shamsudin
,
Ahmad Said Ibrahim Alshuaibi

Keywords: Emotional labor; perceived customer orientation; perceived service quality; customer loyalty; airline services

Article no: 86

Pages 606-612

Doi: 10.15405/epsbs.2016.08.86

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Original Article

Perceived Service Quality, Customer Satısfaction, and Customer Loyalty in Takaful Industry

Hamiza Jamaludin
,
Bahari Mohamed
,
Fahmi Zaidi Abdul Razak

Keywords: Takaful, customer loyalty, perceived service quality and customer satisfaction

Article no: 83

Pages 765-778

Doi: 10.15405/epsbs.2020.12.05.83

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Original Article

Understanding User Experience, Satisfaction, And Loyalty of Telecommunication Service Providers in Indonesia

Indira Rachmawati
,
Zurina Mohaidin*

Keywords: Cellular operator, loyalty, satisfaction, service providers, user experience, Indonesia

Article no: 36

Pages 360-372

Doi: 10.15405/epsbs.2019.08.36

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Original Article

Customer Relationship Management In The Modern Economy

K. I. Tkachenko
,
R. V. Faizullin
,
A. L. Zolkin
,
S. N. Sychanina

Keywords: Customer relationship management, loyalty, information and communication technologies, digital environment, Internet, market system

Article no: 191

Pages 1711-1718

Doi: 10.15405/epsbs.2021.09.02.191

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Original Article

Political Well-Being: Concept And Research Framework

G. Nikiporets-Takigawa
,
G. Avcinova

Keywords: Subjective well-being, political well-being, theoretical framework, government loyalty, economic prosperity, political leaders

Article no: 108

Pages 884-890

Doi: 10.15405/epsbs.2018.12.108

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Original Article

Strategic Principles For Optimizing Cooperation With Clients In Regions Of Various Sizes

Nikolai Akhillesovich Dimitriadi
,
Natalya Mesropovna Evtushenko

Keywords: Sales personnel, client loyalty, client potential, client categorization

Article no: 255

Pages 1936-1942

Doi: 10.15405/epsbs.2021.11.255

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

Language Loyalty And Representation Of Dialects In The People’s Republic Of China

Xue Li
,
Svetlana Moskvitcheva*
,
Oksana Aleksandrova

Keywords: Putonghua, the Chinese dialect, instrumental loyalty, emotive loyalty, representation of language, domains of Sociolinguistics.

Article no: 39

Pages 299-308

Doi: 10.15405/epsbs.2019.07.39

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