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Displaying 10 articles of 22 total result(s).

Original Article

Effect Of Marketing And Handling Student Complaints Onstudent Satisfaction And Loyalty

Abdul Rahman Zahari
,
Elinda Esa
,
Khairul Nizam Surbaini

Keywords: Relationship marketing, handling student complaints, student satisfaction, student loyalty

Article no: 73

Pages 670-680

Doi: 10.15405/epsbs.2020.12.05.73

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Original Article

Understanding User Experience, Satisfaction, and Loyalty of Telecommunication Service Providers in Indonesia

Indira Rachmawati
,
Zurina Mohaidin

Keywords: Cellular operator, loyalty, satisfaction, service providers, user experience, Indonesia

Article no: 36

Pages 360-372

Doi: 10.15405/epsbs.2019.08.36

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Original Article

Political Well-Being: Concept And Research Framework

G. Nikiporets-Takigawa
,
G. Avcinova

Keywords: Subjective well-being, political well-being, theoretical framework, government loyalty, economic prosperity, political leaders

Article no: 108

Pages 884-890

Doi: 10.15405/epsbs.2018.12.108

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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