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Displaying 10 articles of 151 total result(s).

Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Satisfaction With Life Of Rural Youth In Western Siberian Region Of Russia

Farakhutinov Shamil Faritovich
,
Mekhrishvilli Lamara Lengizovna

Keywords: Rural youth, sociological research, satisfaction with life, hierarchy of needs, social well-being

Article no: 42

Pages 357-367

Doi: 10.15405/epsbs.2018.02.42

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Original Article

Revealing the Main Determinants of Employee Job Satisfaction in Jordanian Hospitals. An Empirical Analysis based on McCloskey/Mueller Satisfaction Scale

Marji Tania Issa Eid

Keywords: Job satisfaction; survey; hospitals; Jordan; McCloskey/Mueller Satisfaction Scale

Article no: 63

Pages 489-495

Doi: 10.15405/epsbs.2016.09.63

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

Revolutionizing Customer Service in a DNA-Based Nutrition and Wellness Centre [DNA HQ]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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