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Displaying 50 articles of 151 total result(s).

Original Article

Revolutionizing Customer Service in a DNA-Based Nutrition and Wellness Centre [DNA HQ]

Kalarani Munusamy
,
Masri Abdul Lasi
,
Li Lian Chew
,
Abdul Kadir Othman
ORCiD ,
Veera Pandiyan Kaliani Sundram
ORCiD

Keywords: Customer service, customer satisfaction, reception counter

Article no: 11

Pages 127-138

Doi: 10.15405/epsbs.2024.05.11

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Original Article

Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis

Faizan Abd Jabar
,
Mohamad Ridhuan Mat Dangi
,
Mohd Faizal Azrul Azwan Muhamed

Keywords: Homestay, service quality, visitor, satisfaction, tourism, homestay operator

Article no: 81

Pages 768-777

Doi: 10.15405/epsbs.2018.07.02.81

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Original Article

Methodological Approaches To Study Professional And Personal Well-Being Of Teachers: Professional Competencies

Olga M. Chorosova
,
Galina S. Solomonova
,
Rozaliya E. Gerasimova

Keywords: Professional and personal well-being, professional pedagogical activity, assessment of quality of life, professional satisfaction, professional competence, self-development

Article no: 16

Pages 124-128

Doi: 10.15405/epsbs.2017.08.02.16

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Original Article

Shedding Light on Internal Customer Plight in the Shared Service Environment

Prashalini Naidu
,
Diviyaa Rane Raveendran

Keywords: Shared services, internal customer, challenges, distrust, dissatisfaction, quality

Article no: 37

Pages 439-444

Doi: 10.15405/epfe.23081.37

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Original Article

Satisfaction With Life Of Rural Youth In Western Siberian Region Of Russia

Farakhutinov Shamil Faritovich
,
Mekhrishvilli Lamara Lengizovna

Keywords: Rural youth, sociological research, satisfaction with life, hierarchy of needs, social well-being

Article no: 42

Pages 357-367

Doi: 10.15405/epsbs.2018.02.42

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Original Article

Factors Influencing Job Dissatisfaction and Turnover Intention Among Contact Centre Agents

Nasra Abdullahian
,
Syukrina Alini Mat Ali
,
Sri Fatiany Abdul Kader Jailani
,
Noor’ain Mohamad Yunus
,
Muhammad Hafiz Abdul Rashid
,
Nor Diyana Mohammed Shobri

Keywords: Contact centre, job dissatisfaction, supervision, salary, turnover ıntention, work conditions

Article no: 66

Pages 812-823

Doi: 10.15405/epsbs.2024.05.66

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Original Article

Determinants of Job Performance Among Academician in Malaysia

Dayang Azzirah binti Ismail
,
Sri Fatiany Abdul Kader Jailani
,
Noor’ain Mohamad Yunus
,
Syukrina Alini Mat Ali

Keywords: Competencies, communication, employee involvement in decision making, job satisfaction, knowledge sharing

Article no: 67

Pages 824-835

Doi: 10.15405/epsbs.2024.05.67

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Original Article

Understanding Muslim Customer Satisfaction with Halal Destinations: The Effects of Traditional and Islamic Values

Errid Hadisyah Putra
,
Sri Rahayu Hijrah Hati
,
Sri Daryanti

Keywords: Traditional value, Islamic value, Satisfaction

Article no: 16

Pages 167-175

Doi: 10.15405/epsbs.2016.11.02.16

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Original Article

Factors Influencing Deciding For A Career In Education As Second Career Option

Claudia Crișan
,
Ion Albulescu
,
Sebastian Turda

Keywords: Teacher career, career option satisfaction, intrinsic value, choosing a career.

Article no: 75

Pages 633-642

Doi: 10.15405/epsbs.2018.06.75

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Study On The Relationship Between Mindfulness And Work-Life Balance Levels

Ion Ovidiu Pânișoară
,
Georgeta Pânișoară
,
Cristina Sandu
,
Ruxandra Chirca

Keywords: Mindfulness, work-life balance, satisfaction, well-being

Article no: 32

Pages 256-261

Doi: 10.15405/epsbs.2019.02.32

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Original Article

Sustaining Academic Staff’s Engagement Through Leader’s Motivating Language In Universiti Selangor

Nurshahirah Azman
,
Zaemah Abdul Kadir

Keywords: Academic staff, job satisfaction, motivating language theory, staff retention

Article no: 50

Pages 525-537

Doi: 10.15405/epms.2022.10.50

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

The Role of Reputation, Satisfactions of Zakat Distribution, And Service Quality in Developing Stakeholder Trust In Zakat Institutions

Hafizah Zainal
,
Azizi Abu Bakar
,
Ram Al Jaffri Saad

Keywords: Trust, zakat institutions; reputation; satisfaction of zakat distribution; service quality

Article no: 74

Pages 524-530

Doi: 10.15405/epsbs.2016.08.74

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Original Article

Social Sense Of The Samara Region Population

A.M. Isupov
,
S.A. Martyshkin
,
D.V. Prokhorov
,
D.M. Shabunin

Keywords: Region, financial situation, protection factor, general life satisfaction rate, optimism coefficient, social well-being index.

Article no: 113

Pages 1126-1134

Doi: 10.15405/epsbs.2019.03.113

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Original Article

Memorable Tourism Experiences and Satisfaction Towards Revisit Intention at Tasik Puteri Terengganu

Zatul Iffah Mohd Fuza
ORCiD ,
Maisarah Abdul Hamid
ORCiD ,
Rosman Mahmood
ORCiD ,
Zuriyati Ahmad
ORCiD ,
Che Zamri Che Lah

Keywords: Memorable Tourism Experience, Meaningful, Novelty, Revisit Intention, Satisfaction

Article no: 41

Pages 526-535

Doi: 10.15405/epsbs.2023.11.02.41

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Original Article

Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Lalaine Ella G. Garcia
,
Alyza Joy C. Landicho
,
Giezel C. Magbalita
,
Jennylou C. Maligaya
,
Nicole Angeline A. Vertucio
,
Ryan A. Gamoso
,
Abram Emmanuel R. Peralta

Keywords: Airline chatbots, consumer experience, pre-flight assistance, satisfaction

Article no: 14

Pages 162-180

Doi: 10.15405/epsbs.2024.05.14

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Original Article

Reflection and Self-Assessment of the Quality of Life at Older Age

Tamara Borisovna Sergeeva
,
Anna Aleksandrovna Pecherkina
,
Natalia Stepanovna Glukhaniuk
,
Georgy Igorevitch Borisov

Keywords: Reflection, satisfaction with the quality of life, psychological well-being, older age, professional employment

Article no: 18

Pages 140-147

Doi: 10.15405/epsbs.2020.10.04.18

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Original Article

Financial Risk Tolerance During Post-Pandemic: A Case Study Among Urban Older Malaysians

Shyue Chuan Chong
ORCiD ,
Zhen Kang Chai
ORCiD ,
Bee Wah Loo
ORCiD ,
Shee Chia Lee
ORCiD ,
Hui Li You
ORCiD

Keywords: Financial satisfaction, older adult, risk averse, risk taker, theory of planned behaviour

Article no: 29

Pages 343-358

Doi: 10.15405/epsbs.2024.05.29

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Revealing the Main Determinants of Employee Job Satisfaction in Jordanian Hospitals. An Empirical Analysis based on McCloskey/Mueller Satisfaction Scale

Marji Tania Issa Eid

Keywords: Job satisfaction; survey; hospitals; Jordan; McCloskey/Mueller Satisfaction Scale

Article no: 63

Pages 489-495

Doi: 10.15405/epsbs.2016.09.63

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Original Article

Culture, Carrying Capacity And Perceived Value On Tourists’ Satisfaction And Revisit Intention

Jun-Zhou Thong
,
May-Chiun Lo
,
Abang Azlan Mohamad
,
Jason Lim

Keywords: Culture, carrying capacity, perceived values, satisfaction, revisit intention, theory of planned behavior.

Article no: 49

Pages 548-564

Doi: 10.15405/epsbs.2020.10.49

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Original Article

Estimation Of Influence Of Key Competences’ Levels On Non-Material Job Satisfaction

E.V. Frolova
,
I.V. Guskova
,
I.V. Zoroastrova

Keywords: Competence-based learning, empirical approach, graduate job, job satisfaction, logit-mode.

Article no: 78

Pages 718-728

Doi: 10.15405/epsbs.2018.12.02.78

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Original Article

Parental Resilience and Adolescence Depression: Moderating Effect of Children’s Psychosocial Functioning

Cátia Pestana
,
Ana Paula Matos
,
Maria Rosário Pinheiro
,
José Joaquim Costa
,
Cristiana Marques

Keywords: Depression symptomatology; adolescent; psychosocial functioning; resilience; satisfaction; moderation

Article no: 4

Pages 38-52

Doi: 10.15405/epsbs.2015.08.5

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Original Article

Emotion Regulation and Life Satisfaction in University Students: Gender Differences

Maryam Esmaeilinasab
,
Alireza Andami Khoshk
,
Amirhossein Makhmali

Keywords: Life satisfaction, Emotion regulation, Gender differences

Article no: 82

Pages 798-809

Doi: 10.15405/epsbs.2016.11.82

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