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Displaying 50 articles of 415 total result(s).

Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

Quality Function Deployment Method For The Regional Consumer Market

Aleshkov Alexey Viktorovich
,
Burik Mikhail Vladimirovich
,
Sinyukov Vasily Alekseevich
,
Tolkaneva Oksana Georgievna

Keywords: Quality function deployment, house of quality, innovative food products, lactulose, Manchu nut, Pareto diagram

Article no: 8

Pages 58-66

Doi: 10.15405/epsbs.2021.06.03.8

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Original Article

The Use of Information and Communication Technologies by Elderly People (Sociological Survey Data)

 L. I. Ivankina
,
T. G. Trubchenko
,
E. M. Krukovac
,
A.R. Shaidullina
,
N. V. Shaftelskaya
,
V. K. Chernyak

Keywords: Information and communication technologies (ICT), elderly people, quality of life of elderly people, active ageing (long living), the use of electronic gadgets by elderly people, preferences of the use of IT technologies by elderly people

Article no: 32

Pages 235-242

Doi: 10.15405/epsbs.2017.01.32

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Original Article

The Impact of Corporate Governance on Auditor Change Decision

Shamharir Abidin
,
Ishaku Vandi Ishaya
,
Mohamad Naimi M-Nor

Keywords: Corporate governance; non-audit services; auditor change decision; Big 4; audit quality

Article no: 77

Pages 545-551

Doi: 10.15405/epsbs.2016.08.77

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Original Article

Teachers Emotional Competences - A Conditional Factor Of Effective Teaching

Luminița-Mihaela Drăghicescu
,
Ioana Stăncescu
,
Elena-Ancuța Santi*
,
Ana Maria Aurelia Petrescu

Keywords: Emotional competences, professional competences, effective teacher, effective teaching, quality of education

Article no: 175

Pages 1425-1431

Doi: 10.15405/epsbs.2019.08.03.175

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Original Article

Formation of Social Competencies and Socially Responsible Thinking of Students

Artyom M. Belousov
,
Ludmila A. Redko
,
Evgeniya V. Tichonova
,
Marina N. Yanushevskaya

Keywords: Corporate social responsibility, social competencies, pedagogical conditions, a college education, quality management

Article no: 96

Pages 728-734

Doi: 10.15405/epsbs.2017.01.96

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Original Article

The Killing Fields of Social Inequality: Experience of Understanding Modern Urban Development

 Natalia A. Kolodii
,
Lyudmila V. Karlova
,
Denis V. Chaykovskiy
,
Marina A. Sinyaeva

Keywords: Urbanism; sustainable development; fields of social inequality; Culture-led urban regeneration

Article no: 85

Pages 638-647

Doi: 10.15405/epsbs.2017.01.85

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Original Article

The Correlation Between Natural Science And The Humanities At School

Svetlana Aleksandrovna Volkova
,
Natalia Alekseyevna Tarakanova
,
Elena Mikhajlovna Ampleyenkova
,
Yulia Petrovna Bojkova
,
Irina Viktorovna Smirnova
,
Elena Leonidovna Khritonenkova

Keywords: Subject training, the content of education, teaching methods, interdisciplinary communication, the principle of minimization, the quality of education

Article no: 28

Pages 245-259

Doi: 10.15405/epsbs.2019.02.02.28

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Original Article

Typology Of Environmental Awareness In The Context Of Quality Of Life

I. V. Tsvetkova*
,
T. N. Ivanova
,
Е. V. Zhelnina

Keywords: Quality of life, environmental awareness, region, ecological culture, information sources, typological analysis

Article no: 70

Pages 484-491

Doi: 10.15405/epsbs.2020.03.70

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Original Article

Influenced Factors Relates To Foreign Guest Satisfaction On Malaysian SMEs Hotel

Mohd Zulkeflee Bin Abd Razak
,
Siti Fara Fadila Binti Abd Razak
,
Normaisarah Binti Abdul Manaf

Keywords: Influenced factors, service quality, SMEs hotels, Malaysia

Article no: 75

Pages 693-698

Doi: 10.15405/epsbs.2020.12.05.75

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Original Article

The Role of Reputation, Satisfactions of Zakat Distribution, And Service Quality in Developing Stakeholder Trust In Zakat Institutions

Hafizah Zainal
,
Azizi Abu Bakar
,
Ram Al Jaffri Saad

Keywords: Trust, zakat institutions; reputation; satisfaction of zakat distribution; service quality

Article no: 74

Pages 524-530

Doi: 10.15405/epsbs.2016.08.74

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Original Article

Factors Of Innovative Development Of Regions In The Concept Of Quality Economics

Vladimir Okrepilov
,
Natalya Gagulina
,
Galina Getmanova

Keywords: Innovative development, quality of life, advanced manufacturing technologies, quality economics.

Article no: 46

Pages 409-418

Doi: 10.15405/epsbs.2020.10.03.46

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Original Article

The Effect Of Traffic Congestion On Quality Of Community Life

Wan Noratikah Wahidah Binti Wan Ghazali*
,
Che Nurhamizah ‘Atikah Binti Zulkifli
,
Zakiah Ponrahono

Keywords: Traffic congestion, quality of life, community, daily routine, lifestyle

Article no: 77

Pages 759-766

Doi: 10.15405/epms.2019.12.77

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Original Article

Algorithm For Managing The Non-Transport Effect At Railway Transport Enterprises

Marina Aleksandrovna Vasilenko
,
Elena Leonidovna Kuzina
,
Julia Arkadevna Tagiltseva
,
Nikita Alekseevich Drozdov
,
Alexander Vadimovich Poltorak
,
Vladislav Alekseevich Rakhaev

Keywords: Assessment, non-transport effect, quality, safety, transport

Article no: 156

Pages 1223-1231

Doi: 10.15405/epsbs.2022.12.156

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Original Article

Student’s Perceptions of the Community Impact of Social Education Degree Internship

Esperança Jales Ribeiro
,
Emília Martins
,
Maria João Amante
,
Sara Alexandre Felizardo
,
Rosina Fernandes
,
Lia Araújo

Keywords: Social education; Practicum impact; Quality

Article no: 22

Pages 216-223

Doi: 10.15405/epsbs.2016.11.22

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Original Article

Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Norfadzilah Abdul Razak
,
Zaidi Mohd Aminuddin
,
Ayu Rohaidah Ghazali

Keywords: Customer loyalty, customer satisfaction, service quality.

Article no: 20

Pages 218-225

Doi: 10.15405/epsbs.2020.10.20

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Original Article

External Quality Assurance And Human Resource Management Practices: Does It Matter?

Ali Salim Al Balushi
,
Kamisah Supian

Keywords: External quality assurance, higher education institution, human resource management practices, private higher education institution

Article no: 41

Pages 415-424

Doi: 10.15405/epms.2022.10.41

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Original Article

Societal Transformation In The Era Of Implementation Of National Projects

Andrey Yu. Ushakov
,
Zhanna V. Nikonova
,
Irina A. Savchenko
,
Yuri Yu. Brazhin
,
Margarita D. Khayretdinova
,
Maria A. Dementeva

Keywords: National project, societal tranformation, quality of life, digitalization

Article no: 108

Pages 906-916

Doi: 10.15405/epsbs.2022.03.108

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Original Article

Quality Of Psychologic And Pedagogic Conditions Of Preschool Education In Russian Regions

Tatiana Volosovets
,
Ivan Kirillov
,
Alexander Buyanov

Keywords: Pre-school education, psychologic and pedagogic conditions of pre-school education, assessment of the quality of pre-school education

Article no: 85

Pages 731-740

Doi: 10.15405/epsbs.2018.11.02.85

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Original Article

Customer Satisfaction With Additional Professional Education In The Context Of Risk-Based Thinking

O. N. Fedonin
,
T. P. Mozhaeva
,
A. Z. Simkin
,
A. S. Proskurin

Keywords: Characteristics of educational services, ensuring customer satisfaction, personal risks, the quality management system of the university

Article no: 228

Pages 2028-2036

Doi: 10.15405/epsbs.2021.09.02.228

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Original Article

Increase In Quality Of Life In Older Adults By Physical Activity Practice

Ricardo Jose Ibáñez Pérez
,
Alfonso Martinez-Moreno
,
Maria Ángeles López Garcia

Keywords: Quality of life, older adults, physical activity, active aging

Article no: 30

Pages 283-288

Doi: 10.15405/epsbs.2020.05.30

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Original Article

Service Quality And Customer Satisfaction At International Hotels In Kuala Lumpur

Muhummad Khairul Islam
,
Mohd Yunus Bin Haji Majid
,
Muhammad Irfan Mirza Bin Hasnol Azam
,
Nur Izzati Aqilah Bt Zamrin

Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur

Article no: 91

Pages 844-854

Doi: 10.15405/epsbs.2020.12.05.91

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Original Article

Malaysian Homestay Operators And Visitors’ Satisfaction: Servqual Analysis

Faizan Abd Jabar
,
Mohamad Ridhuan Mat Dangi
,
Mohd Faizal Azrul Azwan Muhamed

Keywords: Homestay, service quality, visitor, satisfaction, tourism, homestay operator

Article no: 81

Pages 768-777

Doi: 10.15405/epsbs.2018.07.02.81

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Original Article

Regional Dimension Of Inequality Of Opportunity In Russian Federation

Zulfiya Ibragimova
,
Marina Frants

Keywords: Factors-circumstances, factors-efforts, inequality of opportunities, regional inequality, spatial factor

Article no: 57

Pages 534-544

Doi: 10.15405/epsbs.2021.04.57

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Original Article

Dependence Of Intramigration Processes On The Development Of Regional Infrastructure

I.S. Kapkaev
,
I.A. Nurmukhametov

Keywords: Education, health, human capital, infrastructure of the regions, intramigration process, quality of human capital.

Article no: 92

Pages 855-863

Doi: 10.15405/epsbs.2019.04.92

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