Electronic Document Management System in Electronic Government Environment
Abstract
One of the seven strategic thrusts in Post Covid-19 Development Strategy (PCDS) 2030 focuses on digital execution. It initiates Digital Government based on five principles: open government, data-centric government, innovative government, excellent service delivery and digital governance in Sarawak. This study is designed to examine the effectiveness of the implementation of Electronic Document Management System (EDMS) adopting the IS Effectiveness Model from DeLone and McLean. Questionnaires were collected through web-survey and were analysed using structural equation modelling (SEM) using the partial least squares (PLS) path modelling method. Objective: to examine the effectiveness of the document management systems used in Sarawak Government; to assess the performance of electronic document management system functionalities; to assess the influence of the functionalities’ performance on the effectiveness of the electronic document management systems. Results: Based on the analysis, eight hypotheses were supported. The study's main contribution is the creation of research instruments that can be tested in other research settings. Conclusion: This study provided valuable information for the government in implementing Electronic Document Management System, which will lead to the development of digital government in the near future. It is hoped that the EDMS will allow the Sarawak government to become more responsive to the needs of its citizens and realise its vision of efficiently and effectively delivering good services from the government to the people of Sarawak.
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About this article
Publication Date
06 May 2024
Article Doi
eBook ISBN
978-1-80296-132-4
Publisher
European Publisher
Volume
133
Print ISBN (optional)
-
Edition Number
1st Edition
Pages
1-1110
Subjects
Marketing, retaining, entrepreneurship, management, digital marketing, social entrepreneurship
Cite this article as:
Gani, D. H. A., Abd Kadir, I. K., Rahman, A. A., & Yunus, A. M. (2024). Electronic Document Management System in Electronic Government Environment. In A. K. Othman, M. K. B. A. Rahman, S. Noranee, N. A. R. Demong, & A. Mat (Eds.), Industry-Academia Linkages for Business Sustainability, vol 133. European Proceedings of Social and Behavioural Sciences (pp. 585-597). European Publisher. https://doi.org/10.15405/epsbs.2024.05.48