| Authors |
Aims of Study |
Variables Examined |
Research Method |
Main Findings |
| (Mutimba, 2014) |
Investigating the Ministry of Education Science and Technology's efforts to implement an electronic document and records management system (MoHEST) |
Policy and legal framework; User needs; RM Infrastructure |
qualitative and quantitative |
Despite the installation of an EDRMS, MoHEST continues to use the manual records management system; MoHEST has a records management policy, but not everyone is aware of it; there is inadequate documentation, inadequate finances, and resistance to change by staff, all of which hinder the implementation of the EDRMS; and MoHEST has a records management policy that everyone does not know. |
| (Abacı & Medeni, 2022) |
To determine the extent to which the electronic document management system is effective in ensuring administrative control, productivity, job satisfaction, effectiveness, and security. The goal is to identify the extent to which the electronic document management system is effective. |
Managerial control; productivity; job satisfaction; efficiency; security. |
quantitative |
The perceptions of managerial control, efficiency, and productivity for EDMS applications all increase, which in turn leads to an increase in employees' job satisfaction and, as a result, an increase in the institution's overall productivity. |
| (Abdulkadhim et al., 2015) |
The purpose of this paper is to propose a theoretical framework for the EDMS implementation process in government. |
Individual Change, Organisational Change, and Common Factors. |
quantitative |
provide government practitioners (such as system developers, senior managers, and project managers) with a greater understanding of the process of EDMS implementation projects by identifying the activities involved in each stage for better comprehension of the process. This will provide the practitioners with a greater understanding of the process of EDMS implementation projects. |
| (Pho & Tambo, 2014) |
To offer a recommendation for good practise regarding the connection between EDMS and IMS. |
process-oriented organizations; workflow; document flow; IMS and EDMS |
qualitative, interpretivistic, longitudinal empirical study |
The enhancement and effectiveness of the IMS should be paying attention to EDMS as a critical factor in establishing appropriate technological support for the IMS processes. When used appropriately, EDMS can further contribute to an organization's learning, the accuracy of its documentation, and the collaboration between different organisations. |
| (Ismael & Okumus, 2017) |
To conduct a study into the critical success factors that influence the implementation of electronic document management systems in government organisations. |
Technological readiness; Top management support; Training and involvement; Resource availability; System-related factors; Work environment and culture. |
systematic literature review, eight face-to-face interviews, and a questionnaire survey |
Support from top management is essential to the success of EDMS; The availability of resources has been identified as another important factor that contributes to the success of EDMS implementation; the success of an EDMS is contingent on the number of technological resources that are at a user's disposal. Training and participation are crucial factors in determining whether or not an EDMS implementation will be successful; Preparedness in terms of technology |
| (Alshibly, 2007) |
The process of identifying the most critical aspects that contribute to the success of EDMS. |
Technological readiness; top management support; cost savings perceived benefits; citizens service enhancing perceived benefits; time savings perceived benefits; productivity increasing perceived benefits. |
quantitative |
When it comes to EDMS successes being realised, the most important critical success factors are top management support and technological readiness; |
| (Alshibly et al., 2016) |
To conduct research into and increase knowledge of important factors that users consider important when deciding whether or not to accept electronic document management systems (EDMS), as well as to design a model that can be applied to conduct research into user acceptance within the context of a developing economy such as Jordan. |
Perceived System Quality; Perceived Information Quality; EDMS Perceived Ease of Use; EDMS Perceived Usefulness; EDMS Acceptance. |
quantitative |
The system's characteristics are the most important factor determining the acceptance of EDMS. |
| (Kassab et al., 2019) |
To determine the significance of the policies and procedures for the electronic document management system to the overall success of the electronic document management system |
age; nature of the job; specialization. |
quantitative |
there were no statistically significant differences in the responses of the study population regarding the role of policies and procedures for the electronic document management system in the success of the electronic document management system in the Palestinian Pension Agency due to the variable (age, nature of job, specialization). |
| (Alshibly et al., 2016) |
To conduct research into the critical success factors that influence the implementation of electronic document management systems (EDMS) in government organisations. |
Technological readiness; Top management support; Training and involvement; Resource availability; System-related factors; Work environment and culture |
quantitative |
Six categories of factors are essential for the success of EDMS and are widely regarded as being very important to the successful implementation of EDMS. |
| (Al-Dalaeen & Allahawiah, 2020) |
To conduct a study of the quality characteristics of Electronic Documents Management Systems (EDMS) and to determine the direct impact that these quality characteristics have on the level of satisfaction that can be achieved by employees working for Jordanian construction companies. |
Quality of EDMS (Quality of Content; Quality of Design; Quality of Organisation; and Ease of Use); User Satisfaction and System Performance. |
a descriptive analytical approach to collect data via a designed survey to be analysed using the SPSS package |
There is a significant relationship between the quality attributes of EDMS and the levels of satisfaction and performance appreciated by companies operating in the construction industry. |
| (Aziz et al., 2018) |
The purpose of this research is to identify the factors that play a role in determining whether or not EDRMS should be implemented. |
Performance expectancy; effort expectancy; social influence; facilitating conditions; system quality; information quality; service quality; perceived value of records; top management support; training; financial support; policy; security |
qualitative |
As a result of the research conducted, a brand new conceptual model for the implementation of EDRMS in the public sector of Malaysia was developed. |
| (Su et al., 2017) |
Examines the usability of document management systems employed by government organisations from the point of view of human factor engineering. |
system interface; System function; System usability. |
quantitative |
Improvements to the help function increase user satisfaction; improvements to the interface of the document management system were investigated and validated using human factor engineering, and a system that complies with the HMI standard was established. |
| (Al Shobaki et al., 2017) |
To determine the status of implementing electronic document management systems in governmental institutions. |
Age, nature of the job, specialization, qualification, and the number of years of experience. |
Census method |
There were no statistically significant differences in the population's reactions to the study's findings regarding the actual implementation of an electronic document management system in governmental institutions, whether the variables of interest were related to age, occupation, level of education, or years of experience. |
| (Estrera, 2017) |
To create and implement an electronic document management system to support Capitol University's quality management system. |
Functionality (organization, security, management); Time and money savings. |
quantitative |
According to the findings, the Automated System is more effective than the system that is currently in place. As a result, the implementation of EDMS across all three colleges that make up Capitol University has shown to be fruitful in terms of the functionality, cost, and time savings it provides. |
| (Cho, 2008) |
The purpose of this study is to assess the impact that Organization Learning (OL) has on the efficiency of an EDMS. |
firm size, communication effectiveness, Learning orientation, management support, user satisfaction, individual impact, and organisational impact |
Questionnaire |
Management support has a positive impact not only on user satisfaction but also on individual enrichment in using an EDMS (individual impact), as well as on an organization's impact. |
| (Sezgin et al., 2013) |
In order to provide insight into the factors that influence EDMS use and contribute to the existing body of knowledge on how users accept new technology. |
intention; Attitude; Perceived Usefulness; Perceived Ease of Use; Social Norms; Facilitating Conditions; Self-efficacy; Trust; Job relevance; Output quality. |
survey method |
According to the study's findings, the newly implemented system not only offered the necessary functionalities but also obtained generally favourable feedback from users. |
