Electronic Document Management System in Electronic Government Environment
Table 3: Descriptive Analysis on Service Quality
| Items | Mean | Median | Min | Max | Standard Deviation |
| EDMS is easy to use and learn | 5.771 | 6 | 1 | 7 | 1.07 |
| EDMS is useful | 6.02 | 6 | 3 | 7 | 0.974 |
| EDMS requires little effort to use | 5.693 | 6 | 3 | 7 | 1.062 |
| EDMS easy to retrieve | 5.782 | 6 | 2 | 7 | 1.08 |
| EDMS response to an instruction is fast | 5.809 | 6 | 1 | 7 | 1.098 |
| Overall Score | 5.815 | 1.057 |