Teamwork, Training And Employee Empowerment Towards Organizational Commitment In Multinational Companies


This research aims to examine the relationship between teamwork, training and employee empowerment concerning on organizational commitment in multinational companies. Working together in an organization with mutual trust and understanding are called teamwork. Teamwork helps organization to inculcate participative environment and committed in achieving goals. Furthermore, organizations can increase employee’s commitment by providing effective training programme. A research shows that employees will stay in an organization where they can develop further to make them relevant in this labour market. Moreover, many big names’ leaders are aware that empowerment is vital in retaining employees and in achieving goals. In this modern era, many organizations attempt to break the formality between leader and employees by giving employees empowerment. A questionnaire on teamwork, training, empowerment and organizational commitment has been distributed to 170 multinational companies. The finding shows that teamwork, training and empowerment give a positive effect towards organizational commitment which subsequently improve the performance of the firms.

Keywords: Teamworktrainingempowermentemployeecommitmentmultinational


Many literatures have reviewed the importance of commitment in order to understand the employee’s work behaviour in organizations (Yahaya & Ebrahim, 2016). Many years ago, there are various studies done on human resource management which anticipated in improving employee motivation, competence and to enhance organizational performance (Jiang et al., 2017). However, Puteh (2018) argued that organizational performance was determined by the employees’ commitment. Previous studies have shown that employee’s intentions to quit are due to lack of commitment (Firth et al., 2004; Perryer et al., 2010). Moreover, Karim and Rehman (2012) agreed that employees with high organizational commitment are motivated to be productive, satisfied with their job, display high job loyalty and enjoy their task.


In any organization, having a good teamwork is crucial in order to have an efficient operation which also allows their employees to share knowledge, improve their skills and organizational performance (Fröbel & Marchington, 2005). Therefore, organization commitment should be encouraged through boosting teamwork in organizations (Ghorbanhosseini, 2013). Furthermore, according to Middleton (2019), teamwork will encourage employee’s growth, desire to be innovative and to reduce employee’s burnout.


Another important element in human resource management that encourages organizational commitment is training and development (Hanaysha, 2016). Based on Truitt (2011), training is essential for employees to gain certain skills in assisting them to achieve organizational goals and objectives. According to Chopra (2018), due to fast pace of technology in corporate world, training has been seen as the biggest element in encountering employee’s weaknesses. However, training and development nowadays is entering a new era. Instead of a typical training room, organizations are moving forward to online training, especially in corporate world (O’Neill, 2019).


In an article written by Tekeli (2018), it was mentioned that when leaders do not empower their employees, it shows that they have limited the employee’s ability to achieve organizational goals. Meanwhile, Smith et al. (2018) stated that in order to have a proactive employee, empowerment is vital to encourage their proactive behaviours.

Problem Statement

In Malaysia, the biggest challenge for many organizations is to exacerbate the sense of commitment towards employees and organizations find difficulties in encouraging organizational commitment towards the employees (Lo et al., 2009). Furthermore, Meyer and Xin (2018) mentioned that most of multinational corporations are facing challenge in attracting and retain their employees in leading international operations. However, there are very limited studies done in logistics industry on organizational commitment (Karim & Rehman, 2012). Therefore, this research aims is to examine the relationship between the teamwork, training, and employee empowerment towards organizational commitment in the multinational logistics companies in Klang Valley.


Craig (2018) mentioned that in logistics industry, it is required to have internal and external stakeholder’s teamwork in order to have effectiveness in their operation. Unfortunately, it is not often to see both internal and external parties work in a team. They are mostly working coherently among themselves only. It is also found that many have failed to have a good teamwork as employees were reluctant to share information among team members (Flint, 2016).


The Malaysia former Human Resource Minister (2018) mentioned that the new era of digitalization has indicated that major changes will occur in workplace, in which most businesses should actively re-skilling, upskilling and multi-skilling to face digital revolution. Moreover, this digital transformation has created gap between employees and today’s job demand. It is agreed by Barshikar (2018) who found that most organizations were being left out by the market due to lack of skilled employees within the IT industry and its allied sectors. He also mentioned that the multinational corporations have shown their concerns in employee’s training as most employees worried that technology will take their place in logistics firms and they will be substituted by automation machineries. However, in a positive view, Ismail (2018) stated that the digital transformation will encourage innovative mind-set among employees which still requires training to make them still relevant in this competitive market.


Smith et al. (2018) mentioned that empowerment should be strategically designed, especially to compensate the bad employees to have empowerment. Moreover, in multinational corporations, the necessity to have employee empowerment is important as it is highly needed in making quick and challenging decisions in any prompt situations (Handfield et al., 2013).

Research Questions

According to Yousef (2017), organizational commitment is defined as the feeling of employees’ responsibilities to stay loyal in the organization. Moreover, Yahaya and Ebrahim (2016) agreed that employees reflect commitment as a moral right to stay in the company whether they are satisfied or not satisfied with the task given. Organizations with high employee’s commitment not only will retain the existing employees, but also might attract potential candidates for any vacant positions (Karim & Noor, 2006). The researchers also added that organizational commitment is divided into three components which are affective commitment, continuance commitment and normative commitment. Affective commitment is an emotional feeling and attachment towards involvement in the organization (Dhar, 2015). On the other hand, continuance commitment is defined as cost of employee’s leaving and normative commitment refers to employee’s perception on obligation to stay in the organization (Battistelli et al., 2016).

What is the relationship between teamwork and organizational commitment?

People with diverse skills that work together in targeting to achieve a common purpose by combining both knowledge and skills is known as teamwork (Dhurup et al., 2016; Zincirkiran et al., 2015). Furthermore, Neill and Salas (2018) found that teams need to achieve high performance teamwork by serving to achieve stakeholder objective with high standard and allowing team members to continuously improve their competencies. Moreover, past studies have shown the positive relationship between teamwork and organizational commitment (Dhurup et al., 2016; Hanaysha, 2016; Zincirkiran et al., 2015).

What is the relationship between training and organizational commitment?

Training is important in developing employee’s skills and knowledge. According to Bashir and Long (2015), in any organization, training is defined as a learning process by all employees, whether they are trained by internal or external trainer in which the vital goal is to develop not only employee’s knowledge and skills but also their attitudes in realizing organization’s goals. Even though there were past studies criticism on training that mentioned training contributes to economic burden, training simultaneously benefits both employees and organizations (Alamri & Al-duhaim, 2017). Meanwhile, Dhar (2015) found that employees who are attending any training programmes will demonstrate higher organization commitment and motivated to participate in more training programmes.

What is the relationship between empowerment and organizational commitment?

Empowerment is defined as giving the lower levels of organization to make decision related to any organization’s matters and problems and whenever required (Akbar et al., 2011; Dobre, 2013). Meyerson and Dewettinck (2012) stated that employees with empowerment not only will contribute to the success of organizations, but also will give impact towards employee performance and organizational commitment. Moreover, previous studies have supported that empowerment has positive result on job satisfaction (Azeem, 2010; Raza et al., 2015) and organizational commitment (Gholami et al., 2013).

Purpose of the Study

The purpose of this study is to examine the effects of teamwork, training and employee empowerment towards organizational commitment of multinational companies in Klang Valley.

Research Methods

Figure 1: Theoretical Framework. Source: Hanaysha (2016)
Theoretical Framework. Source: Hanaysha (2016)
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By referring to Figure 1 , the theoretical framework was adopted from Hanaysha (2016). A survey was used to collect data by distributing questionnaires to multinational logistics companies located in Klang Valley, Malaysia. The data were used to examine the relationship between teamwork, training and empowerment towards organizational commitment in multinational logistics companies. In this study, a structured questionnaire was used which divided into 5 sections containing demographic profiles, questions related to empowerment, teamwork, training and last section questions related to organizational commitment. The total respondents who have completed the survey was 170 employees from multinational logistics companies in Klang Valley, Malaysia. After collected then finally, the data has been turned into demographic and correlation analysis.


Demographic profile analysis

Table 1 -
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Based on Table 1 , the returned 170 questionnaires were answered by 88 male respondents which consisted 51.8% of total population and the second highest is female with 82 respondents which made up of 48.2% of total population.

Table 2 -
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Table 2 is referred for the age group analysis. The findings showed the highest age group are respondents aged between 21 to 30 years old with 40% from total sample. This is followed by respondents with age between 31 to 40 years old with 27.1% and third highest age group consists of respondents that aged less than 20 years old with 12.4%. While there are only 21 respondents with age 41 years old and above which catered of 12.4% from total respondents.

Table 3 -
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The analysis on education background is presented in Table 3 . The majority of respondents working in multinational logistics companies in Klang Valley have Bachelor’s Degree educational background which has been counted to 75 respondents, 44.1% from total sample. It is followed by 53 respondents with diploma holder which accommodated 31.2% of total respondents. Furthermore, there are 35 respondents with SPM certificate which is 20.6% of total respondents. Meanwhile, there are 6 respondents that hold Master’s Degree (3.5%). However, there is only 1 respondent who has PhD which accommodated 0.6% from total sample.

Table 4 -
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Table 4 revealed the majority of respondents (59 respondents) with 34.7% are working at their respective companies for less than 2 years. The second highest are 53 respondents with service between 2 to 5 years which catered of 31.2% from total sample. It is followed by 30 respondents (17.6%) with service between 6 to 10 years and there are only 28 respondents who have been working there for more than 10 years which only made up of 16.5% from total respondents.

Table 5 -
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Moreover, for the level of income, Table 5 showed that majority of respondents are paid less than RM2000 which is 34.7% from total respondents. It is followed with 39 respondents (22.9%) with income between RM2001 to RM3000. Meanwhile, respondents with income more than RM4000 are reported to be 22.4% of total respondents which equals to 38 respondents. Nevertheless, there are 38 respondents reported with income between RM3001 to RM4000 which is 20.0% from total respondents.

Correlation analysis

Table 6 -
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From Table 6 , the result shows that there are positive relationship between teamwork, employee training and employee empowerment towards organizational commitment among employees in multinational companies.

Furthermore, from the Table 6 above, it is reported that there is positive relationship between team work and organizational commitment with correlation coefficient r=0.765. This result is consistent with Ghorbanhosseini (2013) who has supported that teamwork not only has a significance on human capital but also organizational commitment. Khan and Mashikhi (2017) argued that since innovation and technology advancement have made the teamwork less coherent as the organizational activities are becoming more complex. Hence, they suggested it is important for organization not only to have a teamwork but also teamwork spirits.

Moreover, it also shows a significant positive relationship between employee training towards organizational commitment with r=0.774. This result is supported by Bashir and Long (2015) that the existence of training demonstrates positive relationship towards organizational commitment. A study done by Bashir and Long (2015) agreed that cooperation between employees and supervisor to have an effective training programme will enhance the sense of belonging and loyalty among employees.

Based on the research that has been done, it shows the correlation coefficient between employee empowerment and organizational commitment is r=0.735 at 0.01 p-value. This finding indicates that there is positive relationship between employee empowerment and organizational commitment. This positive relationship is aligned with research done by Khan et al. (2014) which found employee empowerment is significantly positive with organizational commitment. The power given to employees to make decision or known as employee empowerment makes employees feel the sense of belonging and concurrently will increase the level of organizational commitment (Ongori & Shunda, 2008). Furthermore, Borghei et al. (2010) found that employee empowerment also will embolden employees to be creative and innovative.


The technology-driven economy has strengthened the need of empowering employees in production line and induced employees for workplace changes (Digmayer & Jakobs, 2018). Communication between employees is seen as a crucial element in the success of achieving goals. A good communication between employees can be seen with a success of teamwork in their day-to-day jobs. For multinational companies, they need to have a good teamwork not only within the organization but also towards the stakeholders where employees should equip themselves with flexibility and are well-trained. Hence, the employees in multinational companies should have an adequate skills and knowledge to face this digitalization era. Organizations need to provide continuous training to ensure employees are ready to adapt with changes in workplace especially in multinational manufacturing company. Subsequently, the results show that there are positive relationships between employee empowerment, teamwork and training in manufacturing industry for multinational companies which shows the need of organization to enhance all the practices in making them relevant to recent human capital market.


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30 December 2020

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Suhaimi, S. A., Seman, K., Shuhada, N. E., Kamarudin, N. B., Ramli, A. F., & Ramli, S. S. (2020). Teamwork, Training And Employee Empowerment Towards Organizational Commitment In Multinational Companies. In N. S. Othman, A. H. B. Jaaffar, N. H. B. Harun, S. B. Buniamin, N. E. A. B. Mohamad, I. B. M. Ali, N. H. B. A. Razali, & S. L. B. M. Hashim (Eds.), Driving Sustainability through Business-Technology Synergy, vol 100. European Proceedings of Social and Behavioural Sciences (pp. 755-764). European Publisher.