The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels
Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.
Article no: 88
Pages 1111-1126
Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.
Article no: 88
Pages 1111-1126
Keywords: Customer focus, competitive advantage, hotel business, services.
Article no: 160
Pages 1570-1585
Keywords: Green human resource management (GHRM), employee performance, hotels
Article no: 90
Pages 835-843
Keywords: Sustainability indicators, sustainable practices, hotel restaurant, sustainability performance, hotel.
Article no: 63
Pages 702-711
Keywords: Halal procurement, hotel industry, transparency
Article no: 2
Pages 12-23
Keywords: Pedagogical system, hotel service, manager, intercultural interaction, integrated environment
Article no: 442
Pages 3324-3331
Keywords: Brand reputation, brand performance, crisis management, upscale hotel
Article no: 84
Pages 1032-1055
Keywords: Customer Experience, Quality, Heritage Hotels, Guests, Scorecard, UNESCO
Article no: 12
Pages 111-122
Keywords: Hotel industry, organisation performance, performance measurement, expert review
Article no: 2
Pages 12-25
Keywords: Small and medium size hotels; firm growth; organisational learning; market conditions
Article no: 72
Pages 509-516
Keywords: High tech, high touch, loyalty, satisfaction, upscale hotel
Article no: 58
Pages 705-720
Keywords: Service quality, SERVQUAL model, customer satisfaction, international hotels, Kuala Lumpur
Article no: 91
Pages 844-854
Keywords: Small and medium size hotels; firm growth; entrepreneurial orientation; firm strategy
Article no: 69
Pages 485-491
Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment
Article no: 63
Pages 702-709
Keywords: Influenced factors, service quality, SMEs hotels, Malaysia
Article no: 75
Pages 693-698
Keywords: Intercultural interaction, integrated learning, integrated environment, hotelservice manager
Article no: 441
Pages 3317-3323
Keywords: Discourse, discourse practices, hotel business, hospitality language, genre, hotel guide.
Article no: 94
Pages 655-663
Keywords: Small and medium size hotels; strategic orientation; macro-environment; firm growth
Article no: 73
Pages 517-523
Keywords: Hotel, manager, professional values, restaurant, service
Article no: 107
Pages 858-863
Keywords: Small and medium size hotels; firm growth; technology orientation; organizational learning; market conditions
Article no: 70
Pages 492-500
Keywords: Hotel, manager, professional, restaurant, service, value
Article no: 106
Pages 853-857
Keywords: Human resource management, hotel enterprise, hospitality and tourism industry, features, factors
Article no: 304
Pages 2727-2737
Keywords: : Revisit intention, boutique hotels, SERVQUAL, service quality.
Article no: 65
Pages 793-805
Keywords: Green image, consumer belief, attitude toward green hotels, behavioural Intention, Green Hotel Industry.
Article no: 7
Pages 66-79
Keywords: Importance factors, service quality, SMEs hotels, Malaysia
Article no: 79
Pages 727-733
Keywords: Hotel industry, resource-efficient technologies, motivation, "smart house", environmental hotel management, energy efficiency
Article no: 1
Pages 1-9
Keywords: Coopetition Strategy, Hotels, Londo
Article no: 13
Pages 146-159
Keywords: Controlling function, employee efficiency, data envelopment analysis, hotel industry, Malaysia.
Article no: 87
Pages 948-957
Keywords: Hotel, promotion, social media, social media marketing, travels
Article no: 208
Pages 1746-1753
Keywords: Service leadership, authentic leadership, service recovery performance, hotel front liners, tourism industry
Article no: 64
Pages 710-719
Keywords: English communication skills, front office, hospitality industry, hotel business, training
Article no: 69
Pages 773-782
Keywords: Employee retention, hotel industry, job satisfaction, leader communication, workplace environment
Article no: 39
Pages 298-304