Quality Auditing in a Logistics Service Provider
Table 4: Type of audit defects
| Errors | Frequent | Cumulative count | Cumulative% |
| Customer complaint | 2 | 2 | 18.18 |
| Delay audit plan | 2 | 4 | 33.33 |
| Uncomfortable workstation | 2 | 6 | 45.45 |
| Lack of decisions making | 2 | 8 | 54.55 |
| Poor connection | 2 | 10 | 55.17 |
| Lagging systems | 2 | 12 | 63.64 |
| Lack of auditor | 3 | 15 | 75.76 |
| Restructure process | 3 | 18 | 81.82 |
| Lack of workers | 4 | 22 | 87.88 |
| Delay to gather information | 5 | 27 | 93.94 |
| Missing evidence | 6 | 33 | 100.00 |