The purpose of the research is to study the prevalence of cases of aggressive behavior by patients and/or their relatives towards medical professionals during the last 6 months. The material of the study included 80 employees of medical institutions in Saratov, aged 25 to 65 years (average age 43 ± 2.2 years). The study involved doctors of various specialties and nurses in an equal percentage. The research was carried out by the method of voluntary questioning of medical workers. The results of the research showed that 80 % of medical workers face verbal aggression and irritation of patients and/or their relatives at least once a week, and 28.75 % of specialists were exposed to physical aggression (primarily attempted assaults). Female medical personnel are almost twice as likely to engage in violent behavior as male medical professionals. The most frequent causes of aggressive behavior of patients and/or their relatives were alcohol and/or drug intoxication, encephalopathy of various origins, propaganda of the image of a “doctor as an incompetent specialist”. In the current situation, the medical staff is in a state of constant stress due to a low level of safety. Thus, the quality of the provided medical care suffers, the syndrome of chronic fatigue and emotional burnout among specialists develops faster, and the outflow of personnel from medicine increases. Consequently, enhanced security of medical workers can be considered as one of the factors leading to the improvement of the healthcare delivery system.
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20 January 2022
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Blinova, V. V., Bogdanova, T. M., Semenova, V. A., Zankin, M. A., & Sinkeev, M. S. (2022). Aggressive Behavior Of Patients Towards Medical Personnel As A Social Problem. In S. Afanasyev, A. Blinov, & N. Kovaleva (Eds.), State and Law in the Context of Modern Challenges, vol 122. European Proceedings of Social and Behavioural Sciences (pp. 106-111). European Publisher. https://doi.org/10.15405/epsbs.2022.01.18