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Application Of Correlation Analysis In The Study Of Passenger Service Quality Indicators

Table 4: Data for correlation analysis for each zone of responsibility

Responsible subdivision of the East Siberian branch of OA "FPС" Perceived quality of services, score Perceived quality of services, %
1st year 2nd year 3rd year 4th year 1st year 2nd year 3rd year 4th year
Cashiering (Railway agency) 4.4 4.6 4.45 4.65 80 81 88 90
Travel service en route (Client Service Department) 4.25 4.5 4.4 4.65 87 93 94 96
Vehicles technical condition (Repair and maintenance department) 4.4 4.54 4.59 4.7 91 92 94 94
Catering en route (Catering Department) 4.13 4.22 4.25 4.65 81 82 82 87
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