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Application Of Correlation Analysis In The Study Of Passenger Service Quality Indicators

Table 2: Dynamics of the average score of marketing research indicators

Zones of responsibility 1st year 2nd year 3rd year 4th year
Cashiering 4,4 4,6 4,45 4,65
Service on the way 4,25 4,5 4,4 4,65
Wagons technical condition 4,4 4,54 4,59 4,7
Catering en route 4,13 4,22 4,25 4,65
Average score 4,29 4,47 4,42 4,66
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