European Proceedings Logo

Application Of Correlation Analysis In The Study Of Passenger Service Quality Indicators

Table 1: Assesment indicators in zones of responsibility

Marketing sector Customer service sector Zone of responsibility
Procedure of the ticket buying Cashiering and railway agencies terms East Siberian Railway Agency
The performance of the conductor Services on the way Passenger Service and Train Services Department
Trip comfort - East - Siberian branch
Vehicles technical conditions Cars technical state Car Repair and Maintenance Department
Catering Food services Public catering sector
Schedule convenience, trip duration and the availability of destinations - Department of Passenger, Baggage and Cargo
< Back to article

We care about your privacy

We use cookies or similar technologies to access personal data, including page visits and your IP address. We use this information about you, your devices and your online interactions with us to provide, analyse and improve our services. This may include personalising content or advertising for you. You can find out more in our privacy policy and cookie policy and manage the choices available to you at any time by going to ‘Privacy settings’ at the bottom of any page.

Manage My Preferences

You have control over your personal data. For more detailed information about your personal data, please see our Privacy Policy and Cookie Policy.

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

Third-party advertising and social media cookies are used to
(1) deliver advertisements more relevant to you and your interests;
(2) limit the number of times you see an advertisement;
(3) help measure the effectiveness of the advertising campaign; and
(4) understand people’s behavior after they view an advertisement.
They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization. This may impact the content and messages you see on other websites you visit.