European Proceedings Logo

Digital Transformation Of Government Services: A Longitudinal Case Study Of Tax Service

Table 3:

Type of service FTS regional authorities / MFCs FTS online services / IPSS
Informing Obtaining information from a public service specialist Publication of normative and methodological materials, letters from the FTS and information on the procedure for the provision of public services; receipt, in electronic form, of information on the provision of public services
One-way interaction Provision of templates/application forms and documents by a specialist posting templates/application forms and documents on the site
Two-way interaction Submission and receipt of documents by a specialist Electronic filing and receipt of documents
Legally relevant two-way interaction getting the result of the service Electronic acquisition of the result / recording for reception with the FTS regional authority
< Back to article

We care about your privacy

We use cookies or similar technologies to access personal data, including page visits and your IP address. We use this information about you, your devices and your online interactions with us to provide, analyse and improve our services. This may include personalising content or advertising for you. You can find out more in our privacy policy and cookie policy and manage the choices available to you at any time by going to ‘Privacy settings’ at the bottom of any page.

Manage My Preferences

You have control over your personal data. For more detailed information about your personal data, please see our Privacy Policy and Cookie Policy.

These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, services you have asked for cannot be provided.

Third-party advertising and social media cookies are used to
(1) deliver advertisements more relevant to you and your interests;
(2) limit the number of times you see an advertisement;
(3) help measure the effectiveness of the advertising campaign; and
(4) understand people’s behavior after they view an advertisement.
They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization. This may impact the content and messages you see on other websites you visit.