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Digital Transformation Of Government Services: A Longitudinal Case Study Of Tax Service

Table 3:

Type of service FTS regional authorities / MFCs FTS online services / IPSS
Informing Obtaining information from a public service specialist Publication of normative and methodological materials, letters from the FTS and information on the procedure for the provision of public services; receipt, in electronic form, of information on the provision of public services
One-way interaction Provision of templates/application forms and documents by a specialist posting templates/application forms and documents on the site
Two-way interaction Submission and receipt of documents by a specialist Electronic filing and receipt of documents
Legally relevant two-way interaction getting the result of the service Electronic acquisition of the result / recording for reception with the FTS regional authority
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