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Digital Transformation Of Government Services: A Longitudinal Case Study Of Tax Service

Table 2:

Level of development in the provision of public e-services E-services of e-government
Step 1. Developing e-Government Websites, official web pages of public authorities in the form of visits
Step 2. Enhanced presence of e-Government Websites of government bodies contain a large amount of information (laws and regulations, reports, downloaded databases, news)
Step 3. E-government transactional presence The site provides access to the electronic form required to initiate administrative proceedings
Step 4. Online e-government (level 1) Processing of a limited range of public services in full electronic form through online services
Step 4. Online e-government (level 2) Complete list of public services fully electronically processed through online services
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