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Service Quality And Customer Satisfaction In Restaurant Industry Using Partial Least Square

Table 2:

Indicators Factor Loadings Composite Reliability Average Variance Extracted (AVE)
Assurance1 0.780 0.89 0.67
Assurance2 0.847
Assurance3 0.800
Assurance4 0.845
Empathy1 0.852 0.919 0.738
Empathy2 0.861
Empathy3 0.852
Empathy4 0.871
Price1 0.841 0.806 0.675
Price2 0.801
Reliability1 0.784 0.874 0.584
Reliability2 0.807
Reliability3 0.812
Reliability4 0.819
Reliability5 0.572
Responsiveness1 0.826 0.875 0.699
Responsiveness2 0.817
Responsiveness3 0.865
Tangible2 0.705 0.838 0.564
Tangible3 0.777
Tangible5 0.776
Tangible1 0.742
Satisfaction1 0.854 0.925 0.756
Satisfaction2 0.868
Satisfaction3 0.882
Satisfaction4 0.874
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