| Module |
Section name |
Thematic section content |
| 1.Normative -theoretical |
1. Socio-economic determinants of the need to prepare hotel service managers for intercultural interaction |
The concept of intercultural interaction. Readiness for intercultural interaction of the hotel service manager as one of the most important components of successful professional activity. Preparation for intercultural interaction as a component of training hotel service managers in modern socio-economic conditions. |
| 2. Requirements for the hotel service managers, reflected in the Federal State Educational Standard 43.03.03 “Hotel business” |
The main characteristics of the professional activity of a hotel service specialist (the field of functional, qualification, organizational requirements, general cultural, general professional and professional competencies).Professional qualities of hotel service managers that determine readiness for intercultural interaction. |
| 2. Content-conceptual |
3. Culture and communication. Types of the culture |
The link between culture and communication. Enculturation. Socialization. Acculturation. Masculinity and femininity in cultures. Contextuality of communication. |
| 4. Intercultural communication |
Intercultural communication (ICC) and related academic disciplines. The history of the theory of intercultural communication as a theoretical and applied discipline. Verbal and non-verbal channels of communication.Proxemics. Kinesics. Paralinguistics. Stereotypes and prejudices in intercultural communication. Intercultural conflict. Culture shock. Intersubject connections of the theoryof ICC. |
| 5. Psychological aspects of intercultural interaction |
Politeness theory. The strategy of politeness. Linguistic pragmatics: the principle of Grace's cooperation, Grace's maxims. |
| 3.Integrative -Procedural |
6. Language and speech training |
Integration of creative forms of education that contribute to the development of critical thinking and professional qualities of the individual. Acquaintance and study of the system and structure of the language and its levels (phonetic, lexical, grammatical). Formation of a complex of communicative knowledge and skills. |
| 7. Speech etiquette |
A set of rules of conduct relating to the relationship to people. Formulas of address, greetings and farewells, business meetings and receptions, etiquette and clothing. Features of business communication. |
| 8. Literary norm and the requirement of correct speech |
The cultural and linguistic state of modern society. Literary norm and the requirement of correct speech. |
| 9. Features of communication through the interpreter |
The key role of the interpreter in negotiation processes. Rules of communication through the interpreter. |
