Software Development To Improve The Quality Of Organization Management

Abstract

According to many domestic and foreign authors, the current state of the quality of management of organizations does not meet the requirements of the time and needs to find ways to improve it. Usually the concept of «quality» in organizations is associated with the output of products, much less often in the scientific literature is used the term «quality of organization management». In modern management, there is no generally accepted definition of it, and its content is not clearly established, notes Vinokurov V. A. Under the «quality management of the organization» we mean an effective management system, reflected in the growth of economic indicators, in ensuring quality and safety of products and to meet the needs of stakeholders. The article describes the characteristics of the food processing, including the oil and fat industry; key systemic issues that reduce the quality of governance institutions are reviewed; approaches to the quality management of organizations currently existing reviewed; the analysis of the dynamics of the main economic indicators of the organization are reviewed; the main types of losses related to product quality and management quality are identified; measures are proposed to improve the quality of management of the organization; the forecast of economic indicators is given, taking into account the transition to the use of information technologies in the «Purchasing» process..

Keywords: Managementqualityimprovementorganizationeconomic indicatorsinformation technology

Introduction

The food industry of Russia is a combination of more than thirty specialized industries, sub-sectors and individual industries, which consist of diverse organizations of different ownership forms and legal forms. Over the past decade, the food and processing industry has fully completed in the food and processing industry, which has allowed organizations to adapt to the conditions of the market economy (Abakumova & Troshkova, 2019; On approval of the Strategy for improving the quality of food products in the Russian Federation until 2030, 2020).

The fat and oil industry is an important part of the food industry. There are more than 200 oil-producing organizations in the Russian Federation. The main production facilities for oilseed processing are concentrated in the Rostov Region, Krasnodar Territory, Belgorod and Voronezh Regions. The production of products based on vegetable oils is one of the most dynamically developing segments of the oil and fat industry (On approval of the Strategy for improving the quality of food products in the Russian Federation until 2030, 2020).

Problem Statement

The main systemic problems that reduce the quality of management characteristic of all organizations in the fat and oil industry are: lack of agricultural raw materials; moral and physical depreciation of equipment, low level of competitiveness of organizations; undeveloped infrastructure for storage, transportation and logistics of goods distribution; insufficient compliance with environmental requirements (On approval of the Strategy of the food and processing industry of the Russian Federation for the period until, 2020).

The measures taken should be aimed at meeting the needs of the population for high-quality and diverse food products. Thus, we will consider improving the quality of management of the organization of the fat and oil industry as one of the most important ways to improve the competitiveness and economic efficiency of the organization (Abakumova & Levshina, 2017).

Research Questions

Issues in the field of quality management of the organization with by many foreign and domestic researchers have been engaged in: U. E. Deming, J. Juran, K. Ishikawa, T. Conti, F. Crosby, G. Taguchi, A. Feigenbaum, V. Shuhart, E. A. Gorbashko, Yu. P. Adler, O. V. Aristova, V. Ya. Belobragin, B. V. Fighters, G. P. Voronin, V. N. Voitolovsky, V. I. Galeeva, E. B. Gafforova, B. I. Gerasimov, A. V. Glicheva, Evans D., Mikheeva, E. N. and others.

Purpose of the Study

Serenkov (2011) notes, industrial organizations lack an accessible, scientifically based methodology for building and improving the quality of organization management, which would be based on the fundamental principles of classical management, on the one hand, and modern information technologies, on the other. Evans (2015), Mikheeva and Seroshtan (2017) to improve the quality of management of the organization considered a system-integrated approach that allows you to integrate the largest number of factors and technical and economic relationships into the system. Nikolaev (2016) considered in his works models of quality management of the organization.

The approaches to quality management of an organization that have developed at the present time are quite diverse (Table 01 ). This is primarily due to differences in attitudes, strategies and tools used.

Table 1 -
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The purpose of this work is to develop software for automating the «Purchasing» process in order to improve the quality of management of the organization of the fat and oil industry. The object of research is the organization of the fat and oil industry, located in the Krasnoyarsk Territory.

Research Methods

The analysis of the financial condition showed the dynamics of the profit growth and basic economic indicators for the period under review (Table 02 ). The financial condition of the organization is absolutely stable. In the organization of the oil and fat industry, there is a positive trend in the development of activities.

Table 2 -
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However, the organization has losses related to product quality and quality management: defects, alterations, returns, production downtime, sales losses (Table 03 ).

Table 3 -
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Based on our analysis, we recommend the following measures to improve the quality of management of the organization of the fat and oil industry:

  • Expansion of distribution outside the Krasnoyarsk Territory.

  • Develop a bonus program for fulfilling the terms of the agreement.

  • Automation of the «Purchasing» process through software development.

The stages of the Purchasing process are shown in Figure 01 .

Figure 1: Stages of the Procurement Process
Stages of the Procurement Process
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The process of designing and developing economic systems follows the basic principles of software engineering, but it has its own specifics, which should be taken into account in order to improve the quality of development (Abramov, 2013; Gerasimova et al., 2015).

To improve the “Purchasing” process, the interface part was optimized, the diagram of use cases is shown in Figure 02 .

Figure 2: Diagram of use cases for the Purchasing process
Diagram of use cases for the Purchasing process
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The diagram of use cases (behavior scenarios, use cases) is the initial conceptual representation of the system during its design and development. It makes it possible to understand how the participants in the process act and thereby determine their interaction and impact on the process.

The process is performed in the modern application development environment Embarcadero Rad Studio. All customer requirements were taken into account when developing the software. For the convenience of using the system, a classic interface was developed, and the generally accepted color scheme was applied. The developed software tool does not require special knowledge in the field of information technology; it can work under operating systems of the Windows or Linux family (Gvozdeva & Ballod, 2018; Lavrishcheva, 2016; Mezentsev, 2012).

When the program is launched, the main window-the program menu (Figure 03 ) is opened. The user can immediately work with requests, and can edit directories if necessary.

Figure 3: Main window-program menu
Main window-program menu
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The process of creating a request is shown in Figure 04 . The product category and suppliers are selected from «suppliers» and «Products» reference list.

Figure 4: Application Creation Process
Application Creation Process
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An example of editing the directory «Suppliers» is shown in Figure 05 .

Figure 5: Editing Supplier Information
Editing Supplier Information
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Findings

Based on the proposed measures, we compiled a forecast of economic indicators of the organization of the oil and fat industry (Table 04 ).

Table 4 -
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Conclusion

Automation of the «Purchasing» process will allow: 1. Create a purchase plan; 2. Create and approve purchase requests; 3. Creating and approving of a contract with a supplier; 4. Creating and approving requests for payment to the supplier.

Using the software developed by us, you will achieve: 1. Reducing the organization's expenses by selecting the most profitable supplier offers; 2. Guarantee of compliance with all procurement requirements and regulations; 3. Reducing staff labor costs for procurement activities.

In the future, in order to improve the quality of management of the organization of the fat and oil industry, it is planned to improve the functionality of the software by optimizing the database and adding new functionality.

References

Copyright information

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About this article

Publication Date

21 October 2020

eBook ISBN

978-1-80296-089-1

Publisher

European Publisher

Volume

90

Print ISBN (optional)

-

Edition Number

1st Edition

Pages

1-1677

Subjects

Economics, social trends, sustainability, modern society, behavioural sciences, education

Cite this article as:

Abakumova, Z. V., Popov, A. A., & Levshina, V. V. (2020). Software Development To Improve The Quality Of Organization Management. In I. V. Kovalev, A. A. Voroshilova, G. Herwig, U. Umbetov, A. S. Budagov, & Y. Y. Bocharova (Eds.), Economic and Social Trends for Sustainability of Modern Society, vol 90. European Proceedings of Social and Behavioural Sciences (pp. 1189-1196). European Publisher. https://doi.org/10.15405/epsbs.2020.10.03.136