|
Definitions |
References |
Flexibility |
Flexibility is the ability to respond quickly to unpredictable conditions and it is an important measure to provide resilience. It is seen as intrinsic talent and different concept than agility. A system can be flexible without agility. |
Behzadi, O’Sullivan, Olsen, & Zhang, (2017) Braunscheidel & Suresh (2009) |
Responsiveness |
Responsiveness is to respond to the consumer's wishes |
Braunscheidel & Suresh (2009) |
Visibility |
It means to be able to see the supply chain from beginning to end and it depends on collaboration relationship. To increase SC visibility, sharing information among supply chain members is a key strategy |
Christopher & Lee, (2004) |
SCRM culture |
SCRM culture describes the strengthening, sharing of SCRM-related values, and beliefs between the organization and its supply chain partners |
Fan et al., (2017) |
Retention |
Retention is the adoption of all risk and doing nothing |
Petersen & Lemke (2015) |