| Latent Variable | Operational Performance | |
| Direct effect (importance) | Index value (performance) | |
| Centralised Organizational Structure | 3.54 | 64.32 |
| Human Capital | 3.35 | 64.34 |
| Transformational Leadership | 3.69 | 67.28 |
| Information Technology | 3.63 | 56.42 |
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