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Understanding User Experience, Satisfaction, and Loyalty of Telecommunication Service Providers in Indonesia

Table 1:

  Code Loading Notes CR Cronbach’s Alpha AVE Notes
Functionality1 F 0.893 Valid 0.984 0.982 0.824 Reliable
Functionality2 0.917 Valid
Functionality3 0.921 Valid
Functionality4 0.893 Valid
Functionality5 0.918 Valid
Functionality6 0.920 Valid
Functionality7 0.885 Valid
Functionality8 0.908 Valid
Functionality9 0.915 Valid
Functionality10 0.899 Valid
Functionality11 0.914 Valid
Functionality12 0.899 Valid
Functionality13 0.914 Valid
Social1 S 0.887 Valid 0.969 0.96 0.863 Reliable
Social2 0.931 Valid
Social3 0.948 Valid
Social4 0.950 Valid
Social5 0.926 Valid
Monetary1 M 0.878 Valid 0.971 0.965 0.805 Reliable
Monetary2 0.916 Valid
Monetary3 0.908 Valid
Monetary4 0.933 Valid
Monetary5 0.925 Valid
Monetary6 0.883 Valid
Monetary7 0.873 Valid
Monetary8 0.857 Valid
Trustworthiness1 T 0.858 Valid 0.968 0.961 0.812 Reliable
Trustworthiness2 0.911 Valid
Trustworthiness3 0.872 Valid
Trustworthiness4 0.927 Valid
Trustworthiness5 0.915 Valid
Trustworthiness6 0.913 Valid
Trustworthiness7 0.911 Valid
Perceived Service Quality1 P 0.899 Valid 0.974 0.969 0.842 Reliable
Perceived Service Quality2 0.934 Valid
Perceived Service Quality3 0.917 Valid
Perceived Service Quality4 0.930 Valid
Perceived Service Quality5 0.914 Valid
Perceived Service Quality6 0.911 Valid
Perceived Service Quality7 0.918 Valid
Satisfaction1 C 0.932 Valid 0.985 0.983 0.879 Reliable
Satisfaction2 0.937 Valid
Satisfaction3 0.936 Valid
Satisfaction4 0.948 Valid
Satisfaction5 0.948 Valid
Satisfaction6 0.944 Valid
Satisfaction7 0.917 Valid
Satisfaction8 0.938 Valid
Satisfaction9 0.938 Valid
Loyalty1 L 0.895 Valid 0.980 0.977 0.847 Reliable
Loyalty2 0.926 Valid
Loyalty3 0.858 Valid
Loyalty4 0.945 Valid
Loyalty5 0.914 Valid
Loyalty6 0.947 Valid
Loyalty7 0.929 Valid
Loyalty8 0.936 Valid
Loyalty9 0.930 Valid
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