Conceptualising And Measuring Public Hospital Servicescape
Table 2:
| Item/Factor |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
| Direction guide 1 |
0.59 |
|
|
|
|
|
|
| Direction guide 2 |
0.96 |
|
|
|
|
|
|
| Direction guide 3 |
0.88 |
|
|
|
|
|
|
| Noise Control 1 |
|
0.65 |
|
|
|
|
|
| Noise Control 2 |
|
0.94 |
|
|
|
|
|
| Noise Control 3 |
|
0.96 |
|
|
|
|
|
| Noise Control 4 |
|
0.62 |
|
|
|
|
|
| Lighting 1 |
|
|
-0.89 |
|
|
|
|
| Lighting 2 |
|
|
-0.97 |
|
|
|
|
| Lighting 3 |
|
|
-0.69 |
|
|
|
|
| Cleanliness 1 |
|
|
|
0.56 |
|
|
|
| Cleanliness 2 |
|
|
|
0.87 |
|
|
|
| Cleanliness 3 |
|
|
|
0.86 |
|
|
|
| Cleanliness 4 |
|
|
|
0.56 |
|
|
|
| Facilities 1 |
|
|
|
|
0.68 |
|
|
| Facilities 2 |
|
|
|
|
0.72 |
|
|
| Facilities 3 |
|
|
|
|
0.79 |
|
|
| Sign & Label 1 |
|
|
|
|
|
-0.79 |
|
| Sign & Label 2 |
|
|
|
|
|
-0.81 |
|
| Sign & Label 3 |
|
|
|
|
|
-0.67 |
|
| Sign & Label 4 |
|
|
|
|
|
-0.70 |
|
| Sign & Label 5 |
|
|
|
|
|
-0.62 |
|
| Sign & Label 6 |
|
|
|
|
|
-0.60 |
|
| Entrance 1 |
|
|
|
|
|
|
0.79 |
| Entrance 2 |
|
|
|
|
|
|
0.72 |
| Entrance 3 |
|
|
|
|
|
|
0.68 |
| Cronbach Alpha |
0.88 |
0.87 |
0.89 |
0.85 |
0.86 |
0.92 |
0.83 |
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