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Online Services Of Commercial Banks Towards Customer Loyalty In Bangladesh

Table 2:

Component
Item 1 Item 2 Item 3 Item 4 Item 5
Website Design (WD)
WD1 .754
WD2 .803
WD3 .866
WD4 .756
WD5 .852
WD6 .792
Assurance (AS)
AS1 .728
AS2 .671
AS3 .563
AS4 .783
AS5 .643
AS6 .539
TRUST (TR)
TR1 .856
TR2 .926
TR3 .846
TR4 .746
HABIT (HT)
HT1 .810
HT2 .958
HT3 .895
HT4 .741
HT5 .836
REPUTATION (RT)
RT1 .956
RT2 .862
RT3 .659
RT4 .822
RT5 906
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