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Education Catering for Professionals’ Communication Needs on the Global Labour Market

Table 1:

Skills Inventory I have the skill Wish to improve
Written communication: able to express yourself clearly in writing
Thinking through in advance what you want to say
Gathering, analysing and arranging information in logical sequences
Developing your argument in a logical way.
Able to condense information/produce concise summary notes.
Adapting your writing style for different audiences.
Avoiding jargon
Oral communication: clearly& confidently expressing ideas in speech
Listening carefully to what others are saying.
Able to clarify and summarise what others are communicating.
Helping others to define their problems. Not interrupting.
Being sensitive to body language as well as to verbal information
Making the right impression by making effective use of dress, conduct and speech.
Keeping business phone calls to the point
Thinking up an interesting way to put across your message to groups.
Successfully building a rapport with your audience when speaking to groups
Flexibility:adapting successfully to changing situations and environments
Keeping calm in the face of difficulties
Planning ahead, but having alternative options in case things go wrong
Persisting in the face of unexpected difficulties
Persuading: able to convince others, to discuss and reach agreement
Putting your points across in a reasoned way.
Emphasising the positive aspects of your argument.
Understanding the needs of the person you are dealing with.
Handling objections to your arguments.
Making concessions to reach agreement.
Teamwork: working confidently within a group using tact and diplomacy.
Working cooperatively towards a common goal.
Contributing your own ideas effectively in a group.
Listening to others' opinions.
Being assertive - rather than passive or aggressive.
Accepting and learning from constructive criticism. Giving positive feedback.
Leadership:able to motivate and direct others.
Taking the initiative.
Organising and motivating others.
Making decisions and seeing them through.
Taking a positive attitude to failure: persevering when things are not working out.
Accepting responsibility for mistakes/wrong decisions.
Being flexible - prepared to adapt goals in the light of changing situations.
Planning and organising: able to plan activities and carry them through effectively
Setting objectives which are achievable.
Managing your time effectively/using action planning skills
Setting priorities- most important/most urgent.
Identifying the steps needed to achieve your goals.
Being able to work effectively when under pressure.
Completing work to a deadline.
Investigating, analysing and problem solving.
Gathering information systematically to establish facts and principles
Clarifying the nature of a problem before deciding action.
Collecting, collating, classifying and summarising data systematically.
Analysing the factors involved in a problem & being able to identify the key ones.
Recognising inconsistencies in reasoning.
Using creativity/initiative in the generation of alternative solutions to a problem.
Differentiating between practical and impractical solutions.
Numeracy: able to carry out arithmetic operations/understand data
Multiplying and dividing accurately.
Calculating percentages.
Using a calculator.
Reading and interpreting graphs and tables.
Using statistics.
Planning and organising your personal finances effectively. Managing a limited budget.
Computing skills.
Word-processing skills.
Using databases (e.g. Access)
Using spreadsheets (e.g. Excel)
Using the Internet and email.
Designing web pages.
Programming skills.
Developing professionalism.
Accepting responsibility for your views and actions.
Showing the ability to work under your own direction and initiative.
Making choices based on your own judgement.
Paying care and attention to quality in all your work.
Taking the opportunity to learn new skills.
Developing the drive and enthusiasm to achieve your goals.
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