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Public Complaint Behaviour and Satisfaction with Complaint Handling in the Malaysian Mobile Phone Services Industry

Table 2:

Structural Relationship Unstandardized Parameter Estimate Standard Error t-value Standardised Parameter Estimate Supported
H1 PCSA SATCOM 0.263 0.076 3.446*** 0.246 Yes
H2 PCEA SATCOM -0.115 0.081 -1.426 -0.100 No
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