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Displaying 50 articles of 257 total result(s).

Original Article

The Impact of Attitude and Perceived Service Quality on Zakah Compliance Behavior: The Mediating Effect of Trust

Azura Mohd. Noor*
,
Ram Al Jaffri Saad

Keywords: Zakah compliance behaviour; attitude; perceived service quality; trust

Article no: 53

Pages 376-381

Doi: 10.15405/epsbs.2016.08.53

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Original Article

Practical Basis Of Formation Of Professional Values Of The Would-Be Managers

Nelly Kh. Savelyeva
,
Elena A. Gnatyshina
,
Natalya V. Uvarina
,
Alexey V. Savchenkov
,
Natalya A. Pakhtusova

Keywords: Hotel, manager, professional values, restaurant, service

Article no: 107

Pages 858-863

Doi: 10.15405/epsbs.2021.02.02.107

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Original Article

Customer Satisfaction Towards Communication Skills Of The Franchise Restaurant Frontliners

Suhaini Muda
,
Sabrina Mohd Rashid

Keywords: Customer satisfaction, communication skill, frontline staff, franchise restaurant, service quality

Article no: 30

Pages 223-230

Doi: 10.15405/epsbs.2021.06.02.30

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Original Article

Sociо-Economic And Technological Models For Increasing Efficiency Of Service Sector Organizations

Gilbert Mabiala
,
Dmitriy V. Lynskiy
,
Irina V. Bayrakova
,
Elena V. Romaniuk
,
Nataliya V. Kochetkova

Keywords: Evaluation of socio-economic efficiency, innovative methods principles of organization and quality of services, organizations of the service sector, strategies for the service sector development, technological models GAP-model (model: GAP5)

Article no: 52

Pages 479-496

Doi: 10.15405/epsbs.2022.08.52

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Original Article

University English Teacher Personality In The Context Of Digitalization

Natalia Valerievna Yashchenko
,
Anna Valentinovna Kirillova
,
Inna Yurievna Usatova
,
Marina Aleksandrovna Chetaeva

Keywords: Digital competence, digital services in education, digitalization, level of digital competence, teacher personality

Article no: 108

Pages 870-878

Doi: 10.15405/epsbs.2022.02.108

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Original Article

Formation And Development Of Human Potential For Service Sector: Globalization Aspect

Simchenko Natalia Alexandrovna
,
Kravchenko Larisa Anatolyevna
,
Gindes Elena Grigoryevna
,
Troyan Irina Anatolyevna

Keywords: Human potential, human development index, service sector, human potential management, globalization

Article no: 458

Pages 3449-3456

Doi: 10.15405/epsbs.2020.10.05.458

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Original Article

Market Research of Education’s Quality in the University as indicator of Human Well-being

 Larisa M. Kapustina
,
Evgeniya A. Jadko
,
Natalia B. Izakova
,
Elena V. Yakimenko

Keywords: Human development; high education; quality of educational services; SERVQUAL method

Article no: 94

Pages 714-721

Doi: 10.15405/epsbs.2017.01.94

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Original Article

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

Ashkan Nikandish
,
Behrang Samadi
,
Irina Khmeleva

Keywords: : Customer satisfaction, hotel management, hospitality management, service failure, service recovery, service marketing.

Article no: 88

Pages 1111-1126

Doi: 10.15405/epsbs.2018.05.88

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Original Article

Service For Professional Communications Of Physicians

Alexander N. Kosenkov
,
Alexey K. Labutskiy
,
Yuriy N. Telegin

Keywords: Development, professional communication service, physicians, regimentation, centralized control, Moodle

Article no: 32

Pages 288-293

Doi: 10.15405/epsbs.2018.11.02.32

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Original Article

Formation Of A Criteria Base For Efficiency Assessment Of The Personnel Service

S.A. Legostaeva
,
L.L. Alekhina
,
E.V. Troshina
,
N.V. Zakharkina
,
I.V. Ilin

Keywords: Efficiency assessment, personnel management, personnel service.

Article no: 87

Pages 803-816

Doi: 10.15405/epsbs.2019.04.87

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Original Article

The Effects of Cyber Supply Chain Risk Management in Financial Industry

Yudi Fernando
,
Yuvaraj Ganesan
,
David Yeoh Beng Tatt*

Keywords: Cyber supply chain, risk management, financial performance, cyber-resilience, service performance

Article no: 51

Pages 512-521

Doi: 10.15405/epsbs.2019.08.51

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Original Article

Service Recovery Performance: Management Commitment to Service Quality Using Servant Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service recovery performance, service quality, management commitment, servant leadership theory, tourism industry

Article no: 62

Pages 694-701

Doi: 10.15405/epfe.23081.62

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Original Article

The Level Of Service Of Bus System In Universiti Putra Malaysia

Ahmad Zaharin Aris
,
Noorain Mohd Isa
,
Mohd Yusoff Ishak
,
Zakiah Ponrahono
,
Rosta Harun*
,
Nur Shazreena Mat Shukri

Keywords: Level of Service (LOS), university bus service, sustainable campus mobility.

Article no: 42

Pages 424-433

Doi: 10.15405/epsbs.2019.05.02.42

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Original Article

The Roles Of Supportive Management On Service Recovery Performance Among Hotel Employees

Nuraina Nadiah Rosli
,
Siti Rohaida Mohamed Zainal
,
Rosmelisa Yusof

Keywords: Supportive management, service recovery performance.

Article no: 60

Pages 679-685

Doi: 10.15405/epsbs.2020.10.60

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Original Article

The Quality of Public Services - Management of Urban Markets in Romania

Carmen Chasovschi
,
Angela Albu
,
Carmen Nastase
,
Carl Mohr

Keywords: Integrated urban markets; public services; responsible management; local development

Article no: 22

Pages 168-180

Doi: 10.15405/epsbs.2016.09.22

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Original Article

Social And Pedagogical Advocacy Of The Rights Of Children With Disabilities

Ekaterina V. Alekhina
,
Tatyana E. Povetkina
,
Lubov N. Akulova

Keywords: Social and pedagogical advocacy, children with disabilities, human rights, social service, education

Article no: 35

Pages 308-316

Doi: 10.15405/epsbs.2019.02.02.35

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Original Article

Problems And Prospects Of Car Service Market During The Pandemic

Sergey Anatolyevich Pestrikov
,
Dmitry Viktorovich Maltsev
ORCiD ,
Dmitry Sergeevich Belyaev

Keywords: Coronavirus, pandemic, crisis management, risk optimization, transport, car service

Article no: 2

Pages 13-23

Doi: 10.15405/epsbs.2021.12.02.2

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Original Article

Customers’ Acceptance Level Of Smart Restaurant Services In Penang

Sara Abhari
,
Alireza Jalali*
,
Mastura Jaafar
,
Lim Chia Yean

Keywords: Smart restaurant services, perceived enjoyment, perceived cost, novelty, Technology Acceptance Model (TAM), Diffusion of Innovation Theory (DOI)

Article no: 48

Pages 490-501

Doi: 10.15405/epms.2019.12.48

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Original Article

Modern Trends In The Management Of Russian Universities Competitiveness

Olesia I. Nekrasova
,
Olga G. Zlobina
,
Valentina V. Komarova

Keywords: Competitiveness of higher educational institutions, educational services market, higher education

Article no: 79

Pages 716-728

Doi: 10.15405/epsbs.2022.06.79

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Original Article

Functional Features Of The Preschool Educational Institutions With An Ethnocultural

Tatiana Volosovets
,
Ivan Kirillov
,
Alexandr Buyanov

Keywords: Preschool educational institution (kindergarten), ranking, staffing of a kindergarten, favorable environment for a childs stay in the kindergarten, additional services in the kindergarten, informational accessibility of kindergartens

Article no: 48

Pages 453-462

Doi: 10.15405/epsbs.2017.12.48

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Original Article

How To Identify Predisposition Of Markets To Cartelization?

E.A. Kandrashina
,
S.I. Ashmarina
,
D.V. Vukolov

Keywords: Cartel agreements, the Federal Antimonopoly Service of Russia, analysis of the state of competition, conditions for cartels, stability of cartels.

Article no: 186

Pages 1827-1836

Doi: 10.15405/epsbs.2019.03.186

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Original Article

Principle Of Correlation Of The Municipal Service And The State Civil Service

D. A. Karev
,
A. P. Korobova

Keywords: Municipal service, state civil service, principle of municipal service, principles of law, civil servants, municipal servants

Article no: 100

Pages 791-797

Doi: 10.15405/epsbs.2020.04.100

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Original Article

Sustaining The Environment Through Technology: Modeling Mobile E-Wallet As A Payment Option

Mohd Khairul Fadhil
,
Ali Vafaei-Zadeh
,
T. Ramayah

Keywords: Mobile payment, mobile e-wallet, smartphone, technology adoption, trust in service provider, Theory of Planned Behaviour.

Article no: 97

Pages 1039-1050

Doi: 10.15405/epsbs.2020.10.97

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Original Article

Linking Service Quality Of Malaysian Research Universities And Academics’ Demographic Characteristics

Siti Falindah Padlee
,
Marhana Mohamed Anuar
,
Siti Nur ‘Atikah Zulkiffli
,
Noor Zatul Iffah Hussin

Keywords: ANOVA, comparative analysis, perceived quality, t-test, university services.

Article no: 38

Pages 431-438

Doi: 10.15405/epsbs.2020.10.38

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Original Article

Hotel Service Recovery: Management Commitment Through Authentic Leadership Theory

Mohd Zulkeflee Bin Abd Razak
ORCiD ,
Muhammad Ashraf Bin Fauri@Fauzi
ORCiD

Keywords: Service quality, authentic leadership, service recovery performance, hotel industry, management commitment

Article no: 63

Pages 702-709

Doi: 10.15405/epfe.23081.63

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Original Article

General Skills Related to the Age of Children With Intellectual Disability

Valentina Olărescu
ORCiD ,
Irina Cobzaru
ORCiD

Keywords: Motor skills, mild intellectual disability, perception and coordination disorders, self-service

Article no: 68

Pages 675-683

Doi: 10.15405/epes.23045.68

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Original Article

Theory And Practice Of Modern Inclusive Education

G.A. Stepanova
,
M.R. Arpentieva
,
S.V. Barbashov
,
A.V. Demchuk
,
Yu.R. Varlakova
,
M.E. Kirichkova
,
O. N. Duvalina

Keywords: Disabilism, inclusive education, healthy society, innovation, participation, social service, participation.

Article no: 107

Pages 986-994

Doi: 10.15405/epsbs.2019.04.107

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Original Article

Adaptation Of Cadets To Educational Work With Convicts

Tatiana Kirillova
,
Mikhail Kuznetsov
,
Ol’ga Kirillova
,
Vladimir Litvishkov

Keywords: Cadets, convicts, correctional facilities, educational organizations of the Federal Penitentiary Service of Russia, educational work, penitentiary system

Article no: 37

Pages 310-316

Doi: 10.15405/epsbs.2021.07.02.37

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Original Article

Public Administration System Digitalization In Russian Regions

Kheda Magomed-Salikhovna Murtazova
,
Ismail Uvaysovich Shakhgiraev
,
Fatima Dikalitovna Dakhaeva

Keywords: Public services, e-government, digital technologies, digitalization

Article no: 313

Pages 2352-2357

Doi: 10.15405/epsbs.2021.05.313

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Original Article

JOBS Project – A Task Based Learning Approach To Teachers` In-Service Training

Cosmina Mironov
,
Anca Popovici
,
Elena Ionica

Keywords: In-service teachers’ training program; task based learning; e-learning platform; career guidance

Article no: 91

Pages 746-755

Doi: 10.15405/epsbs.2017.05.02.91

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Original Article

International Experience Of Legal And Tax Regulation In Operation Of "Cloud" Services

Anton Olegovich Vasilev
,
Svetlana Aleksandrovna Vasileva
,
Aleksandr Ivanovich Ivanov
,
Marina Vladimirovna Slizkova
,
Alibek Huseinovich Dzamykhov
,
Marina Teuvezhevna Dzamykhova

Keywords: Legal regulation, taxation, digitalization, cloud services

Article no: 225

Pages 1702-1707

Doi: 10.15405/epsbs.2021.05.225

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Original Article

Identification Of Public Value Dimensions In Pakistan’s Public Sector Organizations

Abdul Sami
,
Ahmad Jusoh
,
Khalil Md Nor
,
Asmara Irfan
,
Hira Liaquat

Keywords: Public Value, Public Organization, Services, Societal Outcome, Trust.

Article no: 63

Pages 766-779

Doi: 10.15405/epsbs.2018.05.63

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