Skill Mismatch And Turnover Intention Among Generation Z Workforce In Malaysia
Abstract
This paper examines skill mismatch and turnover intentions of the Generation Z (Gen Z) workforce in Malaysia to understand how skills-related issues affect retention. It uses a quantitative approach using a structured questionnaire to collect data from Gen Z employees in different sectors within Klang Valley. Results reveal a relationship between skill mismatch and turnover intention, although weaker than other factors. Potentially, the most significant single factor discouraging retention was generational mismatch, which viewed the gap between what the organization did and what Gen Z employees expected to find in the workplace. Educational mismatch also emerged as an important issue, especially in employment conditions where employers and job holders are likely to experience problems across most employment levels. This study gives organizations insight into engaging in effective talent management considering the needs of the ever-evolving Gen Z workforce. The results are a starting point for further studies on retention and engagement strategies in an increasingly changing global labor market.
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Publication Date
01 September 2026
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European Publisher
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1st Edition
Pages
1-1
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Accounting and Finance, Business and Management, Communication, Law and Governance
Cite this article as:
Rosle*, N. A., & Yusop, Z. M. (2026). Skill Mismatch And Turnover Intention Among Generation Z Workforce In Malaysia. In Y. Naoyuki, A. Peng Hwa, & J. Matthes (Eds.), GLY-Upcoming Volume: Innovating Together: The Convergence of Management, Communication, and The Digital Transformation, vol -. European Proceedings of Social and Behavioural Sciences (pp. 0-0). European Publisher. https://doi.org/10.15405/epsbs.2026.09.48