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Factors Influencing Job Dissatisfaction and Turnover Intention Among Contact Centre Agents

Table 1: Normality Results: Values for Skewness and Kurtosis for Each Variable

Variable Skewness Kurtosis Cronbach Alpha VIF
Supervisor -.287 -.905 0.889 1.523
Salary -.555 -.264 0.922 1.550
Working Environment -.412 -.361 0.863 1.930
Turnover Intention -.539 -.494 0.899
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