The Relationship Between Remote Meeting Platform Quality Dimensions and Employee Engagement
Abstract
During Coronavirus Disease 2019 (COVID-19), the Malaysian government imposed a new regulation on allowing 20% of employees to work physically at the office. Due to that, 80% of the employees were working remotely. The uncertainty of the outbreak has affected everyone’s daily work culture, for example, by transforming physical meetings into virtual meetings. The goal of this quantitative study is to discover the relationship between remote meeting platform quality dimensions (e.g., efficiency, system availability and fulfilment, and privacy) and employee engagement at a Malaysian government agency (which will be referred to as Organization XYZ) which is located in Putrajaya. The correlational study was carried out in a non-contrived setting via an online survey. Using the purposive sampling technique, the total number of respondents is 409. The results from the survey confirmed that efficiency has a relationship with employee engagement. However, there are no relationships between fulfilment and system availability, and privacy with employee engagement. The results from this study can be used to provide important implications for the management of Organization XYZ in developing the quality platforms used for remote meetings to increase the level of employee engagement and concentrate on the more significant elements to improve future technology growth.
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About this article
Publication Date
06 May 2024
Article Doi
eBook ISBN
978-1-80296-132-4
Publisher
European Publisher
Volume
133
Print ISBN (optional)
-
Edition Number
1st Edition
Pages
1-1110
Subjects
Marketing, retaining, entrepreneurship, management, digital marketing, social entrepreneurship
Cite this article as:
Aini, M. R. N., Azman, A., Rahim, N. A. F., Noranee, S., & Noranee, S. (2024). The Relationship Between Remote Meeting Platform Quality Dimensions and Employee Engagement. In A. K. Othman, M. K. B. A. Rahman, S. Noranee, N. A. R. Demong, & A. Mat (Eds.), Industry-Academia Linkages for Business Sustainability, vol 133. European Proceedings of Social and Behavioural Sciences (pp. 542-552). European Publisher. https://doi.org/10.15405/epsbs.2024.05.45