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Determinants of User Satisfaction on E-Commerce Chatbot: A Study on Gen-Y

Table 2: Reliability of the Constructs

Constructs Cronbach’s Alpha Number of Items
Independent Variables
System Quality 0.864 4
Information Quality 0.896 4
Service Quality 0.834 4
Perceived Ease of Use 0.915 4
Perceived Usefulness 0.915 4
Dependent Variable
User Satisfaction 0.903 6
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