Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services
Table 9: Effects of Airline Chatbots to Consumer Satisfaction on Pre-Flight Assistance Services in terms of Credibility of Information
| I can affirm that… | Weighted Mean | Interpretation |
| Airline chatbots support communications accuracy and credibility. | 3.00 | Satisfied |
| Airline chatbots provide legitimate and credible information. | 2.94 | Satisfied |
| Airline chatbots reply, understand, and deliver credible information regarding my concerns. | 3.05 | Satisfied |
| Composite Mean | 3.00 | Satisfied |