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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 8: Effects of Airline Chatbots as a Communication Tool in terms of Null Decision Makin

I can feel that… Weighted Mean Interpretation
Airline chatbots make judgments during our interactions. 2.86 Satisfied
Airline chatbots provide absolute decision-making. 2.85 Satisfied
The airline chatbots comprehend questions easily. 2.98 Satisfied
Composite Mean 2.90 Satisfied
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