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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 7: Effects of Airline Chatbots as a Communication Tool in terms of Limited Lack of Communication

I encounter that… Weighted Mean Interpretation
Airline chatbots express emotion during our interaction. 2.85 Satisfied
Airline chatbots addresses me properly during our conversation. 2.95 Satisfied
Airline chatbots detect my emotions during our discussion. 2.77 Satisfied
Composite Mean 2.86 Satisfied
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