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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 6: Effects of Airline Chatbots as a Communication Tool in terms of Limited Understanding

I am able to experience that… Weighted Mean Interpretation
The airline chatbots easily reply to multiple sets of questions. 2.93 Satisfied
The airline chatbots easily adapt to different sets of situations. 2.88 Satisfied
The airline chatbots easily recognized consumer inquiries. 3.05 Satisfied
Composite Mean 2.95 Satisfied
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