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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 4: Effects of Airline Chatbots as a Communication Tool in terms of Automatability

I can say that… Weighted Mean Interpretation
The automated replies of the airline chatbots are relevant to my queries. 3.09 Satisfied
The performance of airline chatbots in answering repeated tasks automatically is effective. 2.88 Satisfied
The airline chatbots automatically respond quickly and pay attention without interruption. 3.04 Satisfied
Composite Mean 3.00
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