Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services
Table 24: Relationship between the Effects of Airline Chatbots as Communication Tool and Consumer Satisfaction on Pre-flight Assistance Services in terms of Accessibility
| Convenience |
Rho-value |
p-value |
Interpretation |
| Automatability |
.684 |
.000 |
Significant |
| Personalization |
.622 |
.000 |
Significant |
| Limited Understanding |
.668 |
.000 |
Significant |
| Lack of Emotion |
.566 |
.000 |
Significant |
| Null Decision-Making |
.616 |
.000 |
Significant |
< Back to article
