Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services
Table 22: Relationship between the Effects of Airline Chatbots as Communication Tool and Consumer Satisfaction on Pre-flight Assistance Services in terms of Availability
| Availability |
Rho-value |
p-value |
Interpretation |
| Automatability |
.696 |
.000 |
Significant |
| Personalization |
.607 |
.000 |
Significant |
| Limited Understanding |
.624 |
.000 |
Significant |
| Lack of Emotion |
.559 |
.000 |
Significant |
| Null Decision-Making |
.620 |
.000 |
Significant |
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