Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services
Table 21: Relationship between the Effects of Airline Chatbots as Communication Tool and Consumer Satisfaction on Pre-flight Assistance Services in terms of Relevancy of Information
| Relevancy of Information |
Rho-value |
p-value |
Interpretation |
| Automatability |
.693 |
.000 |
Significant |
| Personalization |
.665 |
.000 |
Significant |
| Limited Understanding |
.620 |
.000 |
Significant |
| Lack of Emotion |
.551 |
.000 |
Significant |
| Null Decision-Making |
.618 |
.000 |
Significant |
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