Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services
Table 20: Relationship between the Effects of Airline Chatbots as Communication Tool and Consumer Satisfaction on Pre-flight Assistance Services in terms of Credibility of Information
| Credibility of Information | Rho-value | p-value | Interpretation |
| Automatability | .667 | .000 | Significant |
| Personalization | .650 | .000 | Significant |
| Limited Understanding | .646 | .000 | Significant |
| Lack of Emotion | .563 | .000 | Significant |
| Null Decision-Making | .622 | .000 | Significant |