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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 19: Difference between the Effects of Airline Chatbots in Consumer Satisfaction on Pre-Flight Assistance Services when grouped according to Employment Status

Effects of airline chatbots Kruskal Wallis (x2) value p-value Interpretation
Credibility of Information 6.476 .039 Significant
Relevancy of Information 6.958 .031 Significant
Availability 4.699 .095 Not Significant
Convenience 4.763 .092 Not Significant
Accessibility 2.762 .251 Not Significant
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