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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 18: Difference between the Effects of Airline Chatbots in Consumer Satisfaction on Pre-Flight Assistance Services when grouped according to Sex

Effects of airline chatbots Kruskal Wallis (x2) value p-value Interpretation
Credibility of Information 1.565 .211 Not Significant
Relevancy of Information .976 .323 Not Significant
Availability .752 .386 Not Significant
Convenience .067 .795 Not Significant
Accessibility 2.483 .115 Not Significant
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