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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 17: Difference between the Effects of Airline Chatbots in Consumer Satisfaction on Pre-Flight Assistance Services when grouped according to Age

Effects of airline chatbots Kruskal Wallis (x2) value p-value Interpretation
Credibility of Information 13.720 .003 Significant
Relevancy of Information 5.819 .121 Not Significant
Availability 3.004 .391 Not Significant
Convenience 5.215 .157 Not Significant
Accessibility 6.232 .101 Not Significant
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