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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 16: Difference between the Effects of Airline Chatbots as a Communication Tool when grouped according to Employment Status

Effects of airline chatbots Kruskal Wallis (x2) value p-value Interpretation
Automatability 3.202 .202 Not Significant
Personalization 2.769 .250 Not Significant
Limited Understanding 5.373 .051 Not Significant
Lack of Emotion 1.856 .395 Not Significant
Null Decision Making 3.429 .180 Not Significant
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