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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 15: Difference between the Effects of Airline Chatbots as a Communication Tool when grouped according to Sex

Effects of airline chatbots Kruskal Wallis (x2) value p-value Interpretation
Automatability 1.439 .230 Not Significant
Personalization 1.652 .199 Not Significant
Limited Understanding .541 .462 Not Significant
Lack of Emotion .777 .378 Not Significant
Null Decision Making 5.770 .016 Significant
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