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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 14: Difference between the Effects of Airline Chatbots as a Communication Tool when grouped according to Age

Effects of airline chatbots Kruskal Wallis (x2) value p-value Interpretation
Automatability 9.076 .028 Significant
Personalization 11.598 .009 Significant
Limited Understanding 1.656 .647 Not Significant
Lack of Emotion 2.611 .456 Not Significant
Null Decision Making 1.937 .586 Not Significant
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