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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 13: Effects of Airline Chatbots to Consumer Satisfaction on Pre-Flight Assistance Services in terms of Accessibility

I believe that… Weighted Mean Interpretation
Airline chatbots' ability to be accessible to consumers and respond to their needs at any time is an advantage of accessibility. 3.05 Satisfied
Airline chatbots add a new level of support to the service quality dimension by ensuringthat personalized assistance is accessible to fulfill client always demands and in any location. 3.00 Satisfied
Airline chatbots provide consumers with a lot of assistance during the process of booking a flight and any desired leisure activity. 3.08 Satisfied
Composite Mean 3.04 Satisfied
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