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Airline Chatbots as Communication Tool Towards Consumer Satisfaction on Pre-Flight Assistance Services

Table 11: Effects of Airline Chatbots to Consumer Satisfaction on Pre-Flight Assistance Services in terms of Availability

I can assert that… Weighted Mean Interpretation
Airline chatbots interact with me at any time of the day. 3.02 Satisfied
Airline chatbot manages my queries and provides minute answers immediately. 2.99 Satisfied
Airline chatbots provide me with successful assistance. 3.03 Satisfied
Composite Mean 3.01 Satisfied
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